1 Message
Internet Disconnection for few seconds every 5-10 minutes
I've been experiencing the same issue for about 3 weeks now, the internet connection to my PC desktop cuts out for a few seconds every few minutes. I've had 3 technicians come to my house and they only stopped the problem for a few hours and then it returned. I've sat on chats for over 10 hours and have been told numerous times that my problem will be fixed, but it still persists. I don't know what else to do anymore, this has become so much of an issue I want to cancel my plan and switch providers. It has been nothing but issue after issue with Xfinity and I've only been a customer for about a month and a half. I've restarted my modem, upgraded my modem, factory reset my modem, and updated all drivers on my PC, but I'm at a dead end. Please someone help me!
XfinityAdrienne
Official Employee
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894 Messages
29 days ago
Hey there, user_56z8dq! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. That is certainly not the experience we want for our customers, we understand a solid connection is a must in most household. I would be happy to troubleshoot with you directly. Can you please send us a DM to get started?
Please send us a direct message with your full name, business name, full address, and phone number.
• Click "Sign In" if necessary
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• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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107K Messages
29 days ago
@user_56z8dq @XfinityAdrienne
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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