1 Message

Mon, Sep 20, 2021 10:38 PM

internet disconnecting

have to reset modem two or three times a day. Below are screenshots of my event log and signal strength from my modem

[Images Removed: "Personal Information"]

Official Employee


212 Messages

1 m ago

Hi, @user_306589. Thanks for bringing your connection issues to our attention. It's our priority to ensure you have the best experience. Our team is the perfect place for support to do just that.


Can you do me the favor of initiating a chat by providing your full name and address? To begin a chat, please click the chat icon in the top right of the page. Search for Xfinity Support, if needed. We're looking forward to working with you to make this right.

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