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user_24c6c3
1st Topic

Visitor

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2 Messages

Wed, Nov 17, 2021 11:54 PM

Closed

Internet disconnecting while on Roku

I do not have cable but I do have internet and a Roku. Now I'm not sure if it's the Roku causing my internet to disconnect or if Xfinity/Comcast is having problems and it keeps disconnecting! I also believe there may be a problem with the line outside from when we had a very bad storm a few months ago. 

Can anyone help me please?

Question

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Updated 

2 m ago

31

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EG

Expert

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91.5K Messages

2 m ago

Is this Roku Connected via a WiFi or a hardwired ethernet connection ?

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XfinityVianney

Official Employee

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494 Messages

2 m ago

Hi, @user_24c6c3. I see @EG asked a great question, and I wanted to follow up since we haven't heard back. How is everything going so far? Is this only occurring with the Roku, or do you have other devices that disconnect randomly as well?

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user_24c6c3

Visitor

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2 Messages

@XfinityVianney Yes I got my answer. I had to disable the ping on my Roku. It wasn't hard to do either. 

2 m ago

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XfinityRyanE

Official Employee

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335 Messages

Thank you for getting back to us with an update, we appreciate it and are glad to hear the Roku is working. Should you need assistance with anything else in the future, please don't hesitate to make a new post here. Our entire community is available to you at all times to ensure you get the help you need. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 m ago

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