1 Message
Internet disconnected during 2:30am to 4:30am everyday
Does anyone has same problem as mine that internet been cut off during the midnight 2:30-4:30 everyday for the past week?
1 Message
Does anyone has same problem as mine that internet been cut off during the midnight 2:30-4:30 everyday for the past week?
EG
Expert
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110.3K Messages
1 year ago
FWIW, the overnight hours are their window of opportunity for performing network maintenance / upgrades. This can result in disconnections.
When these outages occur are they being officially indicated here with any info about them ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
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XfinityMichaelC
Administrator
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4.3K Messages
1 year ago
Hey, @user_13p5y6! Thanks for reaching out to us on the forums! What @EG has mentioned is certainly a great place to start to see if there is anything going on that we may be looking into. However, having a look into the area we are not seeing any issues being reported. Your modem looks to be within specification as well. Since it has been a few days, can you let us know if you are still having issues?
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