Internet degrades when it is windy and rainy

For the last few weeks, my internet was getting worse and worse. It was dropping out for 40 seconds to up to 9 minutes, every hour or so. Unfortunately, I had a dual problem, I think...

1) my modem was bad. I had the infamous Arris SB8200. I replaced it with a Netgear CM1000 and things got much, much better. I had one day of flawless performance.

2) And then it got windy and rainy, and my error logs filled up with thousands of uncorrectable code words on every channel, plus Dynamic Range Window violations, T3 time-outs, and CM-STATUS message sent: Event Type Code: 24, 16, and 8.

Below are two days worth of status and error logs. What's the best way to attract attention on this issue and get a tech to check things out? I've been a customer for less than a year, and the drop from the street to the house is new with the service, and goes straight into the modem upon entering the house. However, the neighborhood is old and so is the wiring on the street...

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	495000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enable	BPI+
IP Provisioning Mode	Honor MDD	IPv6 only

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR / MER	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	QAM256	5	495000000 Hz	4.8 dBmV	41.3 dB	1465984106	1984	2652
2	Locked	QAM256	1	471000000 Hz	4.6 dBmV	41.3 dB	1461413725	2314	2581
3	Locked	QAM256	2	477000000 Hz	4.3 dBmV	41.3 dB	1461418570	2630	2474
4	Locked	QAM256	3	483000000 Hz	4.5 dBmV	41.4 dB	1461420817	1974	2348
5	Locked	QAM256	4	489000000 Hz	4.5 dBmV	41.4 dB	1461428795	2161	2337
6	Locked	QAM256	6	501000000 Hz	4.7 dBmV	41.6 dB	1461427442	2073	2613
7	Locked	QAM256	7	507000000 Hz	4.7 dBmV	41.5 dB	1461432258	1832	2537
8	Locked	QAM256	8	513000000 Hz	4.8 dBmV	41.6 dB	1461436100	1712	2524
9	Locked	QAM256	9	519000000 Hz	4.6 dBmV	41.6 dB	1461462002	1530	2519
10	Locked	QAM256	10	525000000 Hz	4.5 dBmV	41.6 dB	1461467505	1764	2575
11	Locked	QAM256	11	531000000 Hz	4.5 dBmV	41.6 dB	1461470599	1833	2572
12	Locked	QAM256	12	543000000 Hz	4.9 dBmV	41.8 dB	1461476832	1455	2323
13	Locked	QAM256	13	555000000 Hz	5.0 dBmV	42.0 dB	1461479755	1442	2510
14	Locked	QAM256	14	561000000 Hz	5.1 dBmV	41.9 dB	1461488917	1319	2398
15	Locked	QAM256	15	567000000 Hz	5.3 dBmV	42.0 dB	1461498339	1342	2320
16	Locked	QAM256	16	573000000 Hz	5.2 dBmV	42.0 dB	1461499188	1300	2231
17	Locked	QAM256	17	579000000 Hz	5.2 dBmV	41.9 dB	1461546756	1244	2527
18	Locked	QAM256	18	585000000 Hz	5.2 dBmV	41.9 dB	1461550819	1297	2344
19	Locked	QAM256	19	591000000 Hz	5.3 dBmV	41.9 dB	1461556499	1082	2376
20	Locked	QAM256	33	447000000 Hz	4.5 dBmV	41.4 dB	1461555865	3382	2493
21	Locked	QAM256	34	453000000 Hz	4.5 dBmV	41.4 dB	1461557489	2862	2428
22	Locked	QAM256	35	459000000 Hz	4.6 dBmV	41.2 dB	1461553418	2446	2434
23	Locked	QAM256	36	465000000 Hz	4.6 dBmV	41.3 dB	1461556953	2591	2528
24	Locked	QAM256	38	423000000 Hz	4.5 dBmV	41.5 dB	1461529228	4726	2410
25	Locked	QAM256	39	429000000 Hz	4.6 dBmV	41.5 dB	1461538552	4029	2541
26	Locked	QAM256	40	435000000 Hz	4.7 dBmV	41.5 dB	1461539582	3545	2441
27	Locked	QAM256	41	441000000 Hz	4.6 dBmV	41.4 dB	1461546450	3769	2499
28	Locked	QAM256	42	399000000 Hz	4.4 dBmV	41.6 dB	1461540730	8528	2619
29	Locked	QAM256	43	405000000 Hz	4.5 dBmV	41.2 dB	1461545892	7293	2638
30	Locked	QAM256	44	411000000 Hz	4.6 dBmV	41.4 dB	1461551968	7539	2549
31	Locked	QAM256	45	417000000 Hz	4.5 dBmV	41.5 dB	1461550804	6766	2487
32	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0

Upstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power
1	Locked	ATDMA	1	35600000 Hz	46.0 dBmV
2	Locked	ATDMA	2	29200000 Hz	46.8 dBmV
3	Locked	ATDMA	3	22800000 Hz	46.8 dBmV
4	Locked	ATDMA	4	16400000 Hz	47.0 dBmV
5	Locked	ATDMA	5	39600000 Hz	44.0 dBmV
6	Not Locked	Unknown	0	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0 Hz	0.0 dBmV

Downstream OFDM Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power	SNR / MER	Active Subcarrier Number Range	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	0, 1, 2, 3	37	722000000 Hz	6.8 dBmV	40.8 dB	1228 ~ 2867	1263627212	1105854315	1888
2	Not Locked	0	0	0 Hz	5.7 dBmV	0.0 dB	0 ~ 4095	0	0	0

Upstream OFDMA Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power
1	Not Locked	Unknown	0	0 Hz	0 dBmV
2	Not Locked	Unknown	0	0 Hz	0 dBmV

Current System Time: Mon Oct 19 20:25:48 2020

System Up Time: 61:29:15

Time	Priority	Description
2020-10-19, 19:53:20	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 19:52:51	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 19:41:32	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 19:40:06	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 19:39:58	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 19:38:47	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 19:38:37	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 19:38:09	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 19:31:30	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 19:30:59	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 19:25:27	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 19:24:35	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 18:49:43	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 18:49:12	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 18:48:38	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 18:48:17	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 18:47:02	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 18:46:13	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 18:45:48	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 18:44:15	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 18:42:15	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 18:41:46	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 18:24:20	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 18:23:49	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 18:22:23	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 18:21:15	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 17:20:06	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 17:07:17	Warning (5)	Dynamic Range Window violation
2020-10-19, 17:07:17	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 17:05:37	Notice (6)	CM-STATUS message sent. Event Type Code: 8; Chan ID: 1 2 4 5; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 17:04:57	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 17:04:53	Notice (6)	CM-STATUS message sent. Event Type Code: 7; Chan ID: 1 2 4; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 17:04:51	Warning (5)	Dynamic Range Window violation
2020-10-19, 17:04:51	Warning (5)	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 17:04:51	Warning (5)	Dynamic Range Window violation
2020-10-19, 17:04:51	Warning (5)	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 17:04:51	Warning (5)	Dynamic Range Window violation
2020-10-19, 17:04:51	Warning (5)	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 17:04:40	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;
2020-10-19, 17:04:40	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=44:a5:6e:b7:3c:60;CMTS-MAC=00:01:5c:b3:b2:6a;CM-QOS=1.1;CM-VER=3.1;

Finally, here are the outage logs from the connection monitoring software installed when things were bad:

Oct 19 6:04:56 PM

Network Up. Outage lasted 92 seconds.

7 tests failed during the outage.

Oct 19 6:03:23 PM

Connection Outage Detected

Oct 19 1:54:54 PM

Network Up. Outage lasted 53 seconds.

5 tests failed during the outage.

Oct 19 1:54:00 PM

Connection Outage Detected

Oct 18 5:01:40 PM

Network Up. Outage lasted 36 seconds.

4 tests failed during the outage.

Oct 18 5:01:40 PM

DNS is back online.

Oct 18 5:01:04 PM

DNS Outage Detected - URL Domain Names are not being resolved to IP addresses by the DNS Server your Internet connection is using, but IP address based traffic is still flowing over the connection. Check your local DNS settings or the DNS server they point to.

Oct 17 8:04:19 AM

Connection Online

Oct 17 8:04:19 AM

Internet Connection Testing Started

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TSS1355

Internet degrades when it is windy and rainy

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