Internet Deals

Hello!

I was looking for a way to lower my internet bill and while chatting with a live agent was offered a wonderful deal that I said I wanted to accept. They sent me a text link to complete the process of getting the deal but it took a while to load and they disconnected from me. I reconnected to multiple other agents and even called and was directed to the Loyalty Team and was told by all of them that they can see my chat history where I was offered and accepted the new deal, but because deals on their end are auto generated, none of them can offer me that original deal. How can I c=go about getting the deal I was originally offered before I was disconnected. I have dowloaded my conversation transcript from all my conversations about it if that helps. 

Thank you!