Internet Data Usage

I periodically monitor internet data usage on the xfinity app even though I am not subject to a cap. Typically usage is around 1.4tb per month with a high of 1.8tb, time period is Feb 24 through Oct 25. For Nov, Dec and Jan usage is more than 4 times higher, around 7tb per month, high of 8tb in Nov which has to be a problem as nothing has changed with my home network or usage patterns. The increase the past three months is abnormally high and my routers usage reports do not align with what xfinity is showing. Although I am not subject to a cap, yet, I would like to determine if this is an error with Xfinity’s data usage tracking/reporting and how to rectify?

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XfinityThomasA

Official Employee

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2.3K Messages

3 months ago

Thank you for joining the Forums community, SL237! Did you know you can manage your home network with Xfinity xFi? You can see what devices are connected, allocate devices to a user, and even pause a single device or an entire user profile from accessing your network. Have you tried managing your devices via xFi to help identify the spike in usage? Have you checked your devices monthly data usage to compare?

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SL237

Frequent Visitor

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13 Messages

@XfinityThomasA

yes, I check the xfinity app periodically and up until November data usage has always been below 2TB, usually closer to 1.4TB. Since nothing new has been added or patterns have not changed I am Mable to explain the very significant increase the past three months. 7TB-8TB is a massive amount of data which I suspect is a problem with xfinity data usage monitoring.

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3 months ago

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XfinityAlfonso

Official Employee

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1.6K Messages

SL237 there's no doubt that an increase of that amount can be jarring. If there are concerns about the data usage monitoring, we encourage you to open a ticket with our Comcast Customer Security Assurance Team.

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3 months ago

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Your Home Network

SL237

Internet Data Usage

XfinityThomasA

SL237

XfinityAlfonso

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