Contributor
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20 Messages
Internet data usage
So I’m having an unusual issue. I have tried numerous times to call Comcast to get this figured out and can’t.
Since the first my internet usage claims I’ve used less than one GB of data.
How is this possible?
Since the first my internet usage claims I’ve used less than one GB of data.
How is this possible?
Responses
CCAndrew
Diamond Problem Solver
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25.9K Messages
1 y ago
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BruceW
Gold Problem Solver
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22.3K Messages
1 y ago
The meter has become "stuck" at 0 for me two times. Please see https://www.xfinity.com/support/articles/do-not-see-usage-meter. Each time it took 2-3 weeks for them to fix, but they did finally get it. They never did tell me exactly what went wrong.
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ComcastJoeTru
Official Employee
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6.7K Messages
1 y ago
Hello DeadMystX. We appreciate you visiting and posting on our Forums. As part of Xfinity's response to COVID19 (Coronavirus), we are pausing our data plans through June 30, 2020, giving all customers Unlimited data for no additional charge. During this time, your data usage meter will not show your data usage.
Thank you for continuing to trust Xfinity to keep you connected and supported. Learn more about Xfinity’s Response to Coronavirus (COVID-19) here: https://comca.st/2LlBCaa
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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BruceW
Gold Problem Solver
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22.3K Messages
1 y ago
Are you sure about that? My usage meter continues to tick along. Perhaps it has something to do with that fact that I'm in PA where the data plan is not in effect?
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Paraniod
Silver Problem Solver
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3.7K Messages
1 y ago
Zero usage on my meter since March 13th. Central area of course where there is a limit. Probably right Bruce.
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