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dskeener
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10 Messages

Wednesday, November 29th, 2023 9:17 PM

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Internet data usage shows ZERO for October and November

I checked my internet data usage today and was surprised to see it showed as ZERO for October and November.  This is obviously wrong.  I tried via PC website and also the Xfinity android app.  Both showed ZERO usage.  September did show a reasonable usage value.  Whats wrong?

[Edit: Personal Information] 

Question

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Updated 

1 year ago

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flatlander3

Problem Solver

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1.5K Messages

1 year ago

A bonus.  Mine reported data use between 50-90GB for an entire month for 6 months.  Get some screen shots of it.   

I'm not sure what their deal is, but accuracy on data reporting doesn't happen.  You are going to want to track that yourself by other means.

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XfinityAmandaB

Official Employee

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2.2K Messages

1 year ago

Thank you so much for your post on your data usage for October and November showing zero. We want to make sure you can track your usage and appreciate you reaching out! If you check this page here from a Desktop or using the Desktop Browser option on your mobile device you should see November October September and August. https://customer.xfinity.com/#/devices#usage  Before trying this page out could you ensure you are closing all your currently open browser windows and closing the Xfinity app or any Xfinity applications you may have open.  You will be asked to log in once you get to the page and if you scroll down you will see any TV boxes you have connected to your account followed by your modem and then the break-down per month of your usage. Let me know if you still have zero reported usage for those cycles. 

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dskeener

Visitor

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10 Messages

Using your link, It still shows October and November as ZERO usage.  August and September look fine at 700GB and 350GB

1 year ago

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XfinityAmandaB

Official Employee

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2.2K Messages

Odd, but thank you so much for checking! I can help with it not showing usage at all, so we can make sure you can keep track on your end. When you have some time please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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1 year ago

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