Visitor
•
1 Message
Internet Data Usage Meter Showing 0 GB Since Service Activation / Need Historical Usage Information
Hello Xfinity Support,
I'm requesting assistance with what appears to be an issue with internet data usage reporting on my account.
Since restarting service at my current address in approximately December 2025, the Xfinity app has consistently reported 0 GB of internet data usage for every month, including months with heavy internet activity. I have attached screenshots showing the issue.
I am currently troubleshooting a network-usage anomaly reported by my eero mesh network. One of my eero devices is reporting approximately 1.1 TB of uploaded data during September 2026, but I am unable to verify whether that traffic actually crossed the Xfinity network because the Xfinity usage page has shown 0 GB for many months.
Could you please assist with the following:
- Investigate why my account's internet data usage reporting has shown 0 GB for all months.
- Confirm whether usage tracking is functioning correctly on my account.
- Provide any available historical internet usage information for September 2026, especially:
-
- Total usage
- Daily usage totals
- Upload and download totals (if available)
- Any records of unusually high outbound traffic between September 18 and October 1, 2026
- Confirm whether usage information is available elsewhere on the account if the app is not displaying it correctly.
Thank you for your assistance.
XfinityJamesC
Official Employee
•
3.2K Messages
7 hours ago
Greetings, @user_hp6nky! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your data usage history. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
0
0