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Internet Data Usage Meter Showing 0 GB Since Service Activation / Need Historical Usage Information
Hello Xfinity Support,
I'm requesting assistance with what appears to be an issue with internet data usage reporting on my account.
Since restarting service at my current address in approximately December 2025, the Xfinity app has consistently reported 0 GB of internet data usage for every month, including months with heavy internet activity. I have attached screenshots showing the issue.
I am currently troubleshooting a network-usage anomaly reported by my eero mesh network. One of my eero devices is reporting approximately 1.1 TB of uploaded data during September 2026, but I am unable to verify whether that traffic actually crossed the Xfinity network because the Xfinity usage page has shown 0 GB for many months.
Could you please assist with the following:
- Investigate why my account's internet data usage reporting has shown 0 GB for all months.
- Confirm whether usage tracking is functioning correctly on my account.
- Provide any available historical internet usage information for September 2026, especially:
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- Total usage
- Daily usage totals
- Upload and download totals (if available)
- Any records of unusually high outbound traffic between September 18 and October 1, 2026
- Confirm whether usage information is available elsewhere on the account if the app is not displaying it correctly.
Thank you for your assistance.
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