Visitor
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7 Messages
Internet Data usage for August 2026 is not displaying
My Internet data usage for the Month of August 2026 is still showing 0gb. Today is August 17, 2026. 0Gb is not realistic and unlikely. I have used Chrome browser and Edge. Plus, I use the Xfinity App. All with the same results.
I went "over" in December 2025 So this is important for me to know my usage and monitor it effectively.
I have tried to reach support but the AI bot does not allow me to get through to a live person.
I also have tried to open a ticket online but get denied stating i am not eh primary account holder!? This is very wrong as I am the only Primary account holder.
Please help.
thanks.
XfinityAdrienne
Official Employee
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2.2K Messages
54 minutes ago
Good Morning, @jamesb2! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with not seeing the data usage reporting on your account, and not showing you as the primary user. I would be more than happy to troubleshoot with you fully. Have you attempted to clear your browser cache/cookies, and then attempt to log back in online? Have you attempted to log out of the App and log back in? It does sound like the permissions might be restricted due to your username access, can you confirm you are using the primary user log in information? You can find the steps here on how to view your users permissions. Please let us know.
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