U

Saturday, March 9th, 2024 9:14 PM

Closed

Internet data cap for 1.2TB is a scam

1.2 no worky I typed up a whole paragraph for this page to give me an error when I tried to submit it y’all up to some scandalous stuff there’s no way I’m hitting my data cap with 5 Devices and it’s sad yall would try and compensate me instead of fixing the problem and the one time I did have somebody come out they canceled on me last second and try to do a different date that wouldn’t work for me so by then I was over it ($200 a month BTW for just internet and they somehow got away with charging me $245 on time because I hit “data limits”) I’m moving soon so hopefully a cable provider won’t send me though the same loop y’all put me though it’s kinda disgusting 

Official Employee

 • 

2K Messages

1 year ago

 

user_dakota Thanks for reaching out, and letting us know about your experience. We definitely want to ensure our customers are educated on the 1.2 TB Internet Data Usage Plan, and how data usage is tracked. Please review the following articles for additional information. 

 

 

What is the 1.2 Terabyte (TB) Internet Data Usage Plan?

 

Questions and answers about our Data Usage Plan

 

If you feel your data usage is not correct, I would recommend reaching out to the Customer Security Assurance (CSA) Team. 

forum icon

New to the Community?

Start Here