Visitor
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1 Message
Internet cycling.
I have had 2 technicians and multiple calls with technical support. This started on a sunday and I didn't get someone out until the following monday. At first it was something to do with the wifi modem not receiving signal.the technician fixed something outside. It worked for less than 24 hours. It took another 5 days (Friday)to get the second technician out. He changed the router and updated something out side. It worked for 45 minutes this second time. That night i called customer service again and was told they would monitored my service overnight and well they found the is an issue. Its Saturday and they're customer service team can't send someone out until possibly Friday morning. Almost a whole month with no internet service and its costing me money since I work from home. I'm at my wits end with this. What can I do to get this resolved sooner.
XfinityRay
Official Employee
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4.5K Messages
20 days ago
Hi there, @user_jltmvs. I am sorry to hear your internet service has not been working. We want concerns fixed the first time and understand it is frustrating to be facing another visit. Friday is a bit away still. This link is for the Xfinity Waitlist, https://www.xfinity.com/support/articles/appointment-waitlist. If a sooner visit times becomes available you will be asked if you want that time instead. I recommend signing up in case we can make it to your home sooner.
We are glad to stay with you to ensure this gets turned around. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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