Internet cutting out periodically with MB8600 modem

I keep losing internet multiple times a day. It eventually comes back on its own after a few minutes. I'm using an MB8600 modem with a pfsense router. I've been using this setup for about 5 years with no issues until a few months ago. It's definitely not the router. Looking at the modem logs, there's quite a few errors, but I'm not very familiar with modems, so I'm having a hard time figuring out what it all means. All google searches keep bringing me to this forum. As far as I'm aware, there aren't any splitters between the modem and the street. Cable looks ok. Any help would be appreciated. This has been very frustrating to try to fix. I've included the up/downstream information as well as the logs, with MAC redacted. Thank you

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Freq. (MHz)	Pwr (dBmV)	SNR (dB)	Corrected	Uncorrected
1	Locked	QAM256	20	519.0	5.2	44.3	42967	46125
2	Locked	QAM256	13	477.0	5.6	44.3	74933	67020
3	Locked	QAM256	14	483.0	5.6	44.4	70189	63863
4	Locked	QAM256	15	489.0	5.5	44.2	68158	62702
5	Locked	QAM256	16	495.0	5.4	44.3	66482	63799
6	Locked	QAM256	17	501.0	5.4	44.4	61344	59551
7	Locked	QAM256	18	507.0	5.4	44.4	63242	61275
8	Locked	QAM256	19	513.0	5.4	44.4	59358	57327
9	Locked	QAM256	21	525.0	5.2	44.2	57652	57689
10	Locked	QAM256	22	531.0	5.1	44.2	52428	55468
11	Locked	QAM256	23	537.0	5.0	44.0	53258	54229
12	Locked	QAM256	24	543.0	5.0	44.2	50576	52285
13	Locked	QAM256	25	549.0	4.9	43.9	47662	49741
14	Locked	QAM256	26	555.0	4.8	44.0	47015	50122
15	Locked	QAM256	27	561.0	4.9	43.9	45589	48699
16	Locked	QAM256	28	567.0	5.0	44.0	43130	47894
17	Locked	QAM256	29	573.0	5.1	44.0	43116	48327
18	Locked	QAM256	30	579.0	5.2	44.1	39033	45308
19	Locked	QAM256	31	585.0	5.1	44.1	39710	44514
20	Locked	QAM256	32	591.0	5.1	44.1	37905	43093
21	Locked	QAM256	33	597.0	5.2	44.1	36249	43110
22	Locked	QAM256	34	603.0	5.2	44.0	34416	40432
23	Locked	QAM256	35	609.0	5.2	44.0	35016	40930
24	Locked	QAM256	36	615.0	5.2	44.0	31950	39015
25	Locked	QAM256	37	621.0	5.3	43.9	32527	39062
26	Locked	QAM256	38	627.0	5.3	43.9	30762	39350
27	Locked	QAM256	39	633.0	5.4	43.9	30598	38025
28	Locked	QAM256	40	639.0	5.4	44.0	28750	37092
29	Locked	QAM256	41	645.0	5.4	44.0	28203	36030
30	Locked	QAM256	42	651.0	5.5	44.0	27359	36590
31	Locked	QAM256	43	657.0	5.6	43.9	27394	35637
32	Locked	QAM256	44	663.0	5.7	43.7	26315	34066
33	Locked	OFDM PLC	193	722.0	5.9	43.5	1514681687	15221
34	Locked	OFDM PLC	194	957.0	3.7	43.2	1211047063	4314

Upstream Bonded Channels

Channel	Lock Status	Channel Type	Channel ID	Symb. Rate (Ksym/sec)	Freq. (MHz)	Pwr (dBmV)
1	Locked	SC-QAM	17	5120	16.4	43.8
2	Locked	SC-QAM	18	5120	22.8	44.5
3	Locked	SC-QAM	19	5120	29.2	45.0
4	Locked	SC-QAM	20	5120	35.6	45.5

Event Log

Time	Priority	Description
08:07:23 Fri Jul 12 2024	Critical (3)	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
08:07:23 Fri Jul 12 2024	Critical (3)	CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
08:07:24 Fri Jul 12 2024	Notice (6)	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:07:25 Fri Jul 12 2024	Notice (6)	DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:07:33 Fri Jul 12 2024	Critical (3)	UCD invalid or channel unusable;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:08:26 Fri Jul 12 2024	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:09:18 Fri Jul 12 2024	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:09:26 Fri Jul 12 2024	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:09:26 Fri Jul 12 2024	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:09:31 Fri Jul 12 2024	Critical (3)	CMSTATUS:US_Diplexer_Mode_Change:Fixed Initial, 5-42MHz.
08:09:33 Fri Jul 12 2024	Critical (3)	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
08:09:33 Fri Jul 12 2024	Critical (3)	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
08:09:33 Fri Jul 12 2024	Critical (3)	CMSTATUS:US_Diplexer_Mode_Change:TLV-21.1, 5-85MHz.
08:09:37 Fri Jul 12 2024	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:09:43 Fri Jul 12 2024	Notice (6)	Honoring MDD; IP provisioning mode = IPv6
08:09:51 Fri Jul 12 2024	Critical (3)	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
08:09:51 Fri Jul 12 2024	Critical (3)	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
08:09:55 Fri Jul 12 2024	Critical (3)	CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
08:09:57 Fri Jul 12 2024	Critical (3)	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
08:09:57 Fri Jul 12 2024	Critical (3)	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
08:09:57 Fri Jul 12 2024	Critical (3)	CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 85MHz.
08:09:59 Fri Jul 12 2024	Critical (3)	UCD invalid or channel unusable;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:10:01 Fri Jul 12 2024	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:10:04 Fri Jul 12 2024	Notice (6)	Honoring MDD; IP provisioning mode = IPv6
08:10:16 Fri Jul 12 2024	Critical (3)	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
08:10:16 Fri Jul 12 2024	Critical (3)	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
08:10:16 Fri Jul 12 2024	Critical (3)	CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
08:10:17 Fri Jul 12 2024	Notice (6)	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:10:18 Fri Jul 12 2024	Notice (6)	DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:10:26 Fri Jul 12 2024	Critical (3)	UCD invalid or channel unusable;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:10:39 Fri Jul 12 2024	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:10:39 Fri Jul 12 2024	Warning (5)	Dynamic Range Window violation
08:10:39 Fri Jul 12 2024	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:10:39 Fri Jul 12 2024	Warning (5)	Dynamic Range Window violation
08:10:39 Fri Jul 12 2024	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=0;CM-QOS=1.1;CM-VER=3.1;
08:10:39 Fri Jul 12 2024	Warning (5)	Dynamic Range Window violation
08:11:07 Fri Jul 12 2024	Warning (5)	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:11:07 Fri Jul 12 2024	Warning (5)	Dynamic Range Window violation
08:19:27 Fri Jul 12 2024	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:20:21 Fri Jul 12 2024	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:20:22 Fri Jul 12 2024	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:20:23 Fri Jul 12 2024	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:20:24 Fri Jul 12 2024	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:20:27 Fri Jul 12 2024	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:20:33 Fri Jul 12 2024	Critical (3)	CMSTATUS:US_Diplexer_Mode_Change:Fixed Initial, 5-42MHz.
08:20:34 Fri Jul 12 2024	Critical (3)	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
08:20:34 Fri Jul 12 2024	Critical (3)	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
08:20:34 Fri Jul 12 2024	Critical (3)	CMSTATUS:US_Diplexer_Mode_Change:TLV-21.1, 5-85MHz.
08:20:40 Fri Jul 12 2024	Notice (6)	Honoring MDD; IP provisioning mode = IPv6
08:20:49 Fri Jul 12 2024	Critical (3)	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
08:20:49 Fri Jul 12 2024	Critical (3)	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
08:20:53 Fri Jul 12 2024	Critical (3)	CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
08:20:56 Fri Jul 12 2024	Critical (3)	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
08:20:56 Fri Jul 12 2024	Critical (3)	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
08:20:56 Fri Jul 12 2024	Critical (3)	CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 85MHz.
08:20:58 Fri Jul 12 2024	Critical (3)	UCD invalid or channel unusable;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:21:02 Fri Jul 12 2024	Notice (6)	Honoring MDD; IP provisioning mode = IPv6
08:21:11 Fri Jul 12 2024	Critical (3)	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
08:21:11 Fri Jul 12 2024	Critical (3)	CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
08:21:11 Fri Jul 12 2024	Critical (3)	CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
08:21:12 Fri Jul 12 2024	Notice (6)	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:21:13 Fri Jul 12 2024	Notice (6)	DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:21:21 Fri Jul 12 2024	Critical (3)	UCD invalid or channel unusable;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:21:44 Fri Jul 12 2024	Warning (5)	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:21:44 Fri Jul 12 2024	Warning (5)	Dynamic Range Window violation
08:21:44 Fri Jul 12 2024	Warning (5)	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:21:44 Fri Jul 12 2024	Warning (5)	Dynamic Range Window violation
08:21:44 Fri Jul 12 2024	Warning (5)	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:21:44 Fri Jul 12 2024	Warning (5)	Dynamic Range Window violation
08:21:44 Fri Jul 12 2024	Warning (5)	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
08:21:44 Fri Jul 12 2024	Warning (5)	Dynamic Range Window violation
08:57:22 Fri Jul 12 2024	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
09:29:21 Fri Jul 12 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
09:30:09 Fri Jul 12 2024	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
09:30:38 Fri Jul 12 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 193 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
09:30:43 Fri Jul 12 2024	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
09:30:43 Fri Jul 12 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 193 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
09:30:48 Fri Jul 12 2024	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
09:30:49 Fri Jul 12 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 193 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
09:31:42 Fri Jul 12 2024	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
09:31:55 Fri Jul 12 2024	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
09:31:55 Fri Jul 12 2024	Warning (5)	Dynamic Range Window violation
09:32:09 Fri Jul 12 2024	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
09:32:09 Fri Jul 12 2024	Warning (5)	Dynamic Range Window violation
09:32:09 Fri Jul 12 2024	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
09:32:09 Fri Jul 12 2024	Warning (5)	Dynamic Range Window violation
09:32:09 Fri Jul 12 2024	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
09:32:09 Fri Jul 12 2024	Warning (5)	Dynamic Range Window violation
09:33:24 Fri Jul 12 2024	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
09:40:30 Fri Jul 12 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 193 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
10:35:18 Fri Jul 12 2024	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
10:38:30 Fri Jul 12 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
10:38:49 Fri Jul 12 2024	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
10:38:49 Fri Jul 12 2024	Warning (5)	Dynamic Range Window violation
10:38:49 Fri Jul 12 2024	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
10:38:49 Fri Jul 12 2024	Warning (5)	Dynamic Range Window violation
10:38:50 Fri Jul 12 2024	Warning (5)	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
10:38:50 Fri Jul 12 2024	Warning (5)	Dynamic Range Window violation
10:45:40 Fri Jul 12 2024	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 193 194; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
10:53:12 Fri Jul 12 2024	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

Responses

BruceW

Gold Problem Solver

•

26K Messages

4 months ago

The power levels and SNR values posted are OK, but the error log is terrible for just a few hours of operation. Network connection problems like this are often due to poor coax connections or damaged coax cable, usually in or near your home. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power.

If you want to troubleshoot this yourself, please see Internet Troubleshooting Tips.

If you'd rather have Comcast take care of it and an employee does not respond to your message here, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. It's not likely they can fix the problem remotely. If not, insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit (approx $100) unless you have their Service Protection Plan ( https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device or anything outside your home you shouldn't be charged.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

XfinityJohnG

Official Employee

•

1.2K Messages

4 months ago

Thank you for reaching out to us here @paj2066. If you are still experiencing any service issue with your internet send us a direct message with the full name and complete address for your service.

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

Your Home Network

paj2066

Internet cutting out periodically with MB8600 modem

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BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

XfinityJohnG

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