Visitor
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3 Messages
Internet cutting out every night between 3AM-5AM
My internet, packaged along with my rental of Xfinity’s Gateway was installed literally 2 days ago at my studio. As the subject states, my internet will consistently cut out from 3AM-5AM. And when I say cut out, I mean the internet will stop working, the router’s lights will go out, just to boot back up in the next minute or so. While I know 2 days is hardly enough to call this a “pattern”, I have read enough about it on the web to see that other Xfinity customers have had this problem as well. I just want to get this addressed as soon as possible, as I am a student, and prone to being a night owl. It is extremely annoying, and something I did not expect after getting my internet installed literally 2 days ago. Any solutions?
user_e5ee54
Visitor
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10 Messages
4 years ago
The same thing has been happening to me for months mostly during the same time period, but it will also cut out at random times during the day. I've had several technicians out here. They replaced my modem, all of the lines and connections inside my house, and the line running to my house. A supervisor came out and said they've detected "noise" on the line that may be causing it, but they've done nothing to fix the issue.
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user_618598
Visitor
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1 Message
4 years ago
The same thing has happened to me. I moved to Colorado Springs in July 2021 and every single day, the internet turns off and reboots, exactly as you described, between 3am-5am. I called requesting if it would be possible to change the “system maintenance” time to 11am-1pm and they said yes. That was a month ago, nothing has changed. Internet JUST came back on 10 min ago. Ridiculous!!!
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user_89c029
Visitor
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1 Message
3 years ago
This has been happening to me for a month now. It is very inconvenient AND SCARY because my son is recently diagnosed with juvenile diabetis & has a blood glucose monitor connected to our phones. When the internet goes out, the connection is lost & not only that it stops monitoring, it alerts everyone at home & his father out of state. & wouldn’t stop until it’s connected again. FOR 2-3 HOURS. We don’t sleep until 6 am when it decides to fix itself. And we all have to wake up for work/school early. This is HORRIBLE!!!
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