Visitor
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2 Messages
Internet cuts out randomly
Internet skips every 1-2 minutes lasting 2-3 seconds each time. When it happens, it affects all devices connected to WiFi: TVs, mobiles and Alexa simultaneously. I’ve unplugged it twice, waiting 30 seconds but the issue persists.
I posted to your online chatbot and it said it detects a problem with our internet and we’d need to pay for a tech to come out which should be a free service. Is there anything else I can do on my end to try to address the issue?
EG
Expert
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112.8K Messages
24 days ago
First. For a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system, which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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EG
Expert
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112.8K Messages
23 days ago
My pleasure ! BTW, it's *their end*. I'm not an employee. Glad it got squared away ! Now closing your topic.
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