Juar99's profile

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Monday, August 22nd, 2022

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Internet cuts out for a few seconds every few hours

I had this issue at my last home for a few months before moving. After moving I didn't have the problem for a month but it's popped up again now. I've had the same router and modem setup for the last couple years. Every hour or two my internet will cut out (wifi and ethernet) for 5-10 seconds. This is frustrating when trying to watch live sports online or play online games since it disconnects for a few seconds frequently. 

Here is the downstream bonded channels info.

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 615000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+
IP Provisioning Mode Honor MDD honorMdd(4)

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 36 615000000 Hz -14.1 dBmV 37.7 dB 160 154
2 Locked QAM256 29 573000000 Hz -13.7 dBmV 34 dB 14383 6738
3 Locked QAM256 30 579000000 Hz -12.7 dBmV 35.2 dB 57040 2325
4 Locked QAM256 31 585000000 Hz -13.3 dBmV 36 dB 47 131
5 Locked QAM256 32 591000000 Hz -12.4 dBmV 38.7 dB 35 155
6 Locked QAM256 33 597000000 Hz -13.6 dBmV 36.9 dB 946 909
7 Locked QAM256 34 603000000 Hz -13.4 dBmV 37.3 dB 50 73
8 Locked QAM256 35 609000000 Hz -13.9 dBmV 37.7 dB 38 174
9 Locked QAM256 37 621000000 Hz -14.1 dBmV 37 dB 45 143
10 Locked QAM256 38 627000000 Hz -13.3 dBmV 36.9 dB 457 147
11 Locked QAM256 39 633000000 Hz -13.4 dBmV 37.3 dB 9341 5813
12 Locked QAM256 40 639000000 Hz -15.8 dBmV 34.1 dB 92477 64676
13 Locked QAM256 41 645000000 Hz -14.2 dBmV 37.8 dB 37 147
14 Locked QAM256 42 651000000 Hz -14 dBmV 37.5 dB 3498 3668
15 Locked QAM256 43 657000000 Hz -13.7 dBmV 37.6 dB 7214 25496
16 Locked QAM256 44 663000000 Hz -13.5 dBmV 37.8 dB 6432 22449

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 5120 Ksym/sec 35600000 Hz 52.2 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 29200000 Hz 53 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 22800000 Hz 52.2 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 16400000 Hz 51 dBmV
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