Internet cuts out every day

user_96jw3j, Hi there! Thanks for taking the time to visit XFINITY. I can understand how important it is to have the internet service working daily correctly as someone who works from home. I am so sorry to learn about this experience and the inconvenience that this has caused. You've come to the right place. Over social media, we are a team of specialists who are dedicated experts on resolving internet service issues such as this. We can help. When swapping out the modem, did you have a technician visit to swap the modem out? If not, here is a great self-service digital option to help with scheduling a repair appointment online more easily. 

 

Before scheduling a repair appointment, try to resolve your issue using the online troubleshooting guides available on xfinity.com.

1.        Log in to xfinity.com.

2.        Click Troubleshoot under the device you want to troubleshoot

3.        Next, you can check for some common issues with this device. Try each troubleshooting step, then click Continue.

4.        If we're unable to resolve your issue online, you may be asked to set up a repair appointment with an Xfinity technician. Click Continue.

5.        Tell us about the issue you're having, then click Continue.

6.        Select a date and time that works for you and enter the best number for the technician to reach you. When you've completed all the fields, click Schedule Appointment.

7.        You'll see a confirmation page once your appointment is scheduled.

o        If you need to change or cancel your appointment, you can select Manage Appointment. Otherwise, you can exit by selecting Back to My Account.