Visitor
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2 Messages
Internet cut out
Wondering why my internet has been cutting off at the same time (3:30ish) every day for the past week, and then return hours later. What would cause this?
Visitor
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2 Messages
Wondering why my internet has been cutting off at the same time (3:30ish) every day for the past week, and then return hours later. What would cause this?
EG
Expert
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112.8K Messages
6 days ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityRaul
Official Employee
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2.2K Messages
4 days ago
Thanks for making us aware that your internet keeps cutting off at the same time every day via Forums, @user_d9x2qf. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance used the Xfinity app to reset the modem? How about a power cycle, have you tried that?
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