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jthompson0207
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3 Messages

Wed, Sep 30, 2020 3:00 AM

Internet cut out for the 6th time tonight

My xfinity gateway keeps dropping connection, like it’s rebooting itself every hour or so. This just started around midnight (9/30) and most recently dropped again around 6:10am. Each time it goes down, it comes back in the same amount of time it takes to reboot (3-4 minutes). I’ve tried unplugging and waiting a couple minutes to plug back in. Still doing the random reboot. I’m a night shift worker so this has been quite frustrating to sit through on my first night off.

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7 m ago

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jthompson0207

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3 Messages

7 m ago

7th time, 7:10am. This is beyond frustrating.

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ipangrazio

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1 Message

7 m ago

Also experiencing this in the Charleston, SC area. Here are my CM logs in case anybody is looking into this. 

Date Time	Event ID	Event Level	Description
9/29/2020 21:08	73040100	6	TLV-11 - unrecognized OID;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
9/29/2020 23:04	84020200	5	Lost MDD Timeout;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
1/1/1970 0:01	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
9/29/2020 23:07	73040100	6	TLV-11 - unrecognized OID;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
1/1/1970 0:01	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
9/30/2020 0:06	73040100	6	TLV-11 - unrecognized OID;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
9/30/2020 1:04	84020200	5	Lost MDD Timeout;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
1/1/1970 0:01	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
9/30/2020 1:06	73040100	6	TLV-11 - unrecognized OID;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
9/30/2020 2:04	84020200	5	Lost MDD Timeout;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
9/30/2020 2:06	73040100	6	TLV-11 - unrecognized OID;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
1/1/1970 0:01	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
9/30/2020 3:06	73040100	6	TLV-11 - unrecognized OID;CM-MAC=9[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
1/1/1970 0:01	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
9/30/2020 4:06	73040100	6	TLV-11 - unrecognized OID;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
9/30/2020 5:04	84020200	5	Lost MDD Timeout;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
1/1/1970 0:01	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
9/30/2020 5:06	73040100	6	TLV-11 - unrecognized OID;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
9/30/2020 6:04	84020200	5	Lost MDD Timeout;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
9/30/2020 6:06	73040100	6	TLV-11 - unrecognized OID;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;

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Natoro

New Poster

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1 Message

7 m ago

Seeing the same behavior in the Denver area.  First incident was around 7:30pm MT last night, and is continuing into this morning.  Internet goes down, router appears to restart itself every hour or so.  Last incident 6:15am MT.

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California-1

New Poster

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1 Message

7 m ago

Yeah. The same thing is happening to my modem. It started yesterday evening and is continuing this morning. We live in central California.

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GCDanny

Regular Visitor

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2 Messages

7 m ago

Same here, outside Charleston, SC.  At least three times last night (that I noticed), and once so far this morning as I'm trying to work.

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civ2020

New Poster

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1 Message

7 m ago

Same here in Andover, a dozen reboots since yesterday (9/29) afternoon

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longwave

Contributor

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43 Messages

7 m ago

Has happened here in Hingham MA too since around 11pm last night.  Seems to be about every 45-60 minutes.

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David19759

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1 Message

7 m ago

Happening here in Chicago too!!!!

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bradn1

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3 Messages

7 m ago

Same here in Florida. Looks like it's been happening once every 40-60 mintues since about 7PM ET last night.

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vicki167

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1 Message

7 m ago

Same thing here in Virginia. Roughly a dozen times yesterday.  Once today so far, but it is still early.

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Atchisonmj

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1 Message

7 m ago

Same issue in Tallahassee, FL. Moden reboots every hour or so since last night.

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Rcarms

New Poster

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1 Message

7 m ago

Same in Knoxville, TN

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upsman4

Frequent Visitor

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13 Messages

7 m ago

The same thing is happening here in South Florida. 
It started last night and has happened several times already this morning since 8 AM. 
I'm glad to see it is apparently a network problem and not a hardware issue. 

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wvincenti

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1 Message

7 m ago

Same here in Jersey.

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mabtab

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1 Message

7 m ago

Same exact thing happening here in St. Paul MN.  Started yesterday, continuing this AM. PLEASE FIX ! Kids trying to get schoolwork done!

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