jthompson0207's profile

New Poster

 • 

4 Messages

Wednesday, September 30th, 2020 3:00 AM

Closed

Internet cut out for the 6th time tonight

My xfinity gateway keeps dropping connection, like it’s rebooting itself every hour or so. This just started around midnight (9/30) and most recently dropped again around 6:10am. Each time it goes down, it comes back in the same amount of time it takes to reboot (3-4 minutes). I’ve tried unplugging and waiting a couple minutes to plug back in. Still doing the random reboot. I’m a night shift worker so this has been quite frustrating to sit through on my first night off.

This conversation is no longer open for comments or replies and is no longer visible to community members.

New Poster

 • 

4 Messages

5 years ago

7th time, 7:10am. This is beyond frustrating.

New Poster

 • 

1 Message

5 years ago

Also experiencing this in the Charleston, SC area. Here are my CM logs in case anybody is looking into this. 

Date Time	Event ID	Event Level	Description
9/29/2020 21:08	73040100	6	TLV-11 - unrecognized OID;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
9/29/2020 23:04	84020200	5	Lost MDD Timeout;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
1/1/1970 0:01	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
9/29/2020 23:07	73040100	6	TLV-11 - unrecognized OID;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
1/1/1970 0:01	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
9/30/2020 0:06	73040100	6	TLV-11 - unrecognized OID;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
9/30/2020 1:04	84020200	5	Lost MDD Timeout;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
1/1/1970 0:01	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
9/30/2020 1:06	73040100	6	TLV-11 - unrecognized OID;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
9/30/2020 2:04	84020200	5	Lost MDD Timeout;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
9/30/2020 2:06	73040100	6	TLV-11 - unrecognized OID;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
1/1/1970 0:01	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
9/30/2020 3:06	73040100	6	TLV-11 - unrecognized OID;CM-MAC=9[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
1/1/1970 0:01	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
9/30/2020 4:06	73040100	6	TLV-11 - unrecognized OID;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
9/30/2020 5:04	84020200	5	Lost MDD Timeout;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
1/1/1970 0:01	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
9/30/2020 5:06	73040100	6	TLV-11 - unrecognized OID;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
9/30/2020 6:04	84020200	5	Lost MDD Timeout;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;
9/30/2020 6:06	73040100	6	TLV-11 - unrecognized OID;CM-MAC=[REDACTED];CMTS-MAC=00:01:5c:7f:fa:47;CM-QOS=1.1;CM-VER=3.0;

New Poster

 • 

1 Message

5 years ago

Seeing the same behavior in the Denver area.  First incident was around 7:30pm MT last night, and is continuing into this morning.  Internet goes down, router appears to restart itself every hour or so.  Last incident 6:15am MT.

New Poster

 • 

1 Message

5 years ago

Yeah. The same thing is happening to my modem. It started yesterday evening and is continuing this morning. We live in central California.

Regular Visitor

 • 

2 Messages

5 years ago

Same here, outside Charleston, SC.  At least three times last night (that I noticed), and once so far this morning as I'm trying to work.

New Poster

 • 

3 Messages

5 years ago

Same here in Andover, a dozen reboots since yesterday (9/29) afternoon

Contributor

 • 

44 Messages

5 years ago

Has happened here in Hingham MA too since around 11pm last night.  Seems to be about every 45-60 minutes.

New Poster

 • 

1 Message

5 years ago

Happening here in Chicago too!!!!

New Poster

 • 

3 Messages

5 years ago

Same here in Florida. Looks like it's been happening once every 40-60 mintues since about 7PM ET last night.

New Poster

 • 

1 Message

5 years ago

Same thing here in Virginia. Roughly a dozen times yesterday.  Once today so far, but it is still early.

New Poster

 • 

1 Message

5 years ago

Same issue in Tallahassee, FL. Moden reboots every hour or so since last night.

New Poster

 • 

1 Message

5 years ago

Same in Knoxville, TN

Frequent Visitor

 • 

18 Messages

5 years ago

The same thing is happening here in South Florida. 
It started last night and has happened several times already this morning since 8 AM. 
I'm glad to see it is apparently a network problem and not a hardware issue. 

New Poster

 • 

1 Message

5 years ago

Same here in Jersey.

New Poster

 • 

1 Message

5 years ago

Same exact thing happening here in St. Paul MN.  Started yesterday, continuing this AM. PLEASE FIX ! Kids trying to get schoolwork done!

forum icon

New to the Community?

Start Here