njguy11's profile

New Poster

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5 Messages

Friday, September 13th, 2024 3:53 PM

Internet crashing

My internet has been crashing more than 10 times a day for the last week after years without any problems. I went over and got a new Xfinity modem four days ago thinking that was it. It continued to crash, so I had Xfinity send someone out today. They replaced every connection from the pole to the modem. All looked good until he left. Has crashed 4 times in the last hour. HELP!!

Expert

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107.2K Messages

2 months ago

What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 

Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.

Is this with a WiFi connection ?

New Poster

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5 Messages

When it crashes, both wired and wireless connections are lost until I unplug/plug the modem. My virus protection doesn't like either of those links.

Expert

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107.2K Messages

2 months ago

OK well I can't advise you further without that info... The links are perfectly safe. Disable the blocking temporarily to get that requested info.

New Poster

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5 Messages

Thanks for the help, I'll try. oddly is hasn't crashed in a couple hours

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