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Thursday, April 25th, 2024 9:54 PM

Closed

Internet crashes and horrible tech experience

So I’ve had issues with my Internet crashing and yes I have done troubleshooting and all that mess , now I scheduled a tech visit two days in a row even got off work early both days first techs never show up I call to see what’s up and then they say in the notes tech claims to have called LIES 

but here are my logs if anyone can help since it seems like Xfinity is a company of self service I’ll have to fix it myself 

DHCPv6[8782]: 72001002-DHCPv6 Provision - Completed 
 2024/4/24 20:12:32 Informational 

DHCPv6[8782]: 72001011-DHCPv6 - Missing Required Option 82 
 2024/4/24 20:12:25 Critical 

DHCPv6[8782]: 72001011-DHCPv6 - Missing Required Option 24 
 2024/4/24 20:12:25 Critical 

DHCPv6[8782]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Thu Apr 25 01:12:24 2024 
 2024/4/24 20:12:25 Critical 

DHCPv6[8782]: 72001011-DHCPv6 - Missing Required Option 82 
 2024/4/24 20:12:24 Critical 

DHCPv6[8782]: 72001011-DHCPv6 - Missing Required Option 24 
 2024/4/24 20:12:24 Critical 

DHCPv4[8099]: 72001001-DHCPv4 Provision - Completed 
 2024/4/24 20:12:19 Informational 

eRouterEvents[8060]: 72003004-eRouter enabled as Dual Stack 
 2024/4/24 20:12:10 Informational 

Official Employee

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1.1K Messages

1 year ago

Hello @Lozanofam, thanks for reaching out for help with your connection. Our team will be glad to take a look at your account and help however we can. To get started, please use the chat icon in the upper right to enter Direct Messaging. Once there, type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list to send us a message with your full name and address.

9 Messages

I have but no reply what so ever . Pretty unfortunate 

9 Messages

1 year ago

So my service has been crashing ….. when I say crash I’ll be gaming and my internet service completely disconnects to all devices and the modem cycles itself ….. but weird thing is it happens allot at night during the day I’ve played the game for hours once night hits my service drops multiple times and this seems like a common issue …….. yes I’ve had techs come and they claim everything is fine …… I wish i could contact corporate but it’s [Edited: Language] near impossible and it’s like everyone I speak with doesn’t understand anything I tell them ………. Cause at this point idk what to do I’m stuck in a contract that I really don’t want to be in at this point if my service isn’t working well for what I bought it for …… I’m just stumped at this point :/ someone please help me with a solution 

Note: This comment was created from a merged conversation originally titled Internet service crashes

Official Employee

 • 

2.2K Messages

Thank you for reaching back out to us @Lozanofam! There was a delay caused by the duplicate post. Each time a post is made on our community forums, there is a 48-hour window where your post is not assigned to an agent. This process encourages engagement from other community members.  When sending us a direct message, those messages were all attached to the duplicate post and placed on a 48-hour hold due to being sent after creating a new post.

 

We can certainly continue to assist you over direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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