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user_621cea
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Thursday, September 28th, 2023 12:51 AM

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Internet continues going down

For the past 2 weeks I have had situations with my internet connection. Last week it took 4 days until a tech could make it. The tech ran a new line and everything worked great for 3 days. My Internet was down again and 2 days later he came and informs me that they had been doing some work and that’s why the connection was gone. He fixed it and 2 hours later I lost my connection once again. Now I will have to wait 3 more days for the tech to come out. What is the cause of the problem. Should I switch over to Verizon internet?

Question

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Updated 

2 years ago

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XfinityRichard

Official Employee

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1.9K Messages

2 years ago

Hi there, @user_621cea ! Thank you so much for reaching your Digital Care team. I'm very sorry for the inconvenience you are experiencing with your service, I understand how frustrating it is to have connectivity issues with your service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full-service address so that I can assist you further?

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

 

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EG

Expert

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110.3K Messages

2 years ago

@user_621cea @XfinityRichard 

Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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