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Friday, September 20th, 2024 6:34 PM

Internet constantly fluctuates Mbps

I have had Xfinity Home Internet for several years and have never had any issues with it. I've always been able to stream content and play online with no issues at all. However, up until recently, I've started having issues with the service. About 2-2 1/2 weeks ago I started having issues streaming content and playing online. My Mbps constantly drops, and I'm not talking about it dropping low and staying low, it constantly fluctuates. It will go from 150 Mbps, down to 6 Mbps, up to 20 Mbps, back down to 11 Mbps, etc...this happens non-stop throughout the day. I anticipated that it was an issue with my Gateway as it was an older model one so I ran to my local Xfinity store and swapped it out with a newer one. I still had the same issue. I even swapped out the coaxial that runs from the gateway to the wall and checked all the connections and everything looked fine. I eventually ran back to the store and scheduled for a tech to come out and see if there's an issue with the outside lines/connections (I live in an apartment). I was told that everything looked fine. He reset the gateway and verified that everything was working as it should. It almost seems like I'm receiving the signal that I should be getting but for whatever reason it's not putting out the signal I should be getting. Long story short, they sent me another gateway, this is my third one. I plugged it in and had it activated, the problem continues. I am at my wit's end. I don't know what else to do....Xfinity tells me everything is fine and that there are no problems but my experience suggests otherwise!?! Has anyone else had this issue and gotten it resolved? If so, how? or can anyone think of what else the issue may be? Please help. 

Expert

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106.9K Messages

2 months ago

Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?


With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further. 

6 Messages

@EG

Thank you so much for the quick reply. 

Yes, this happens regardless of connection type, wired and wireless are both affected. 

Expert

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106.9K Messages

2 months ago

Quite welcome ! OK what do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 

Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.



Visitor

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2 Messages

1 month ago

I’m having this same issue. I’m trying to watch Sunday ticket and it keeps doing the same thing. Every night they seem to be doing work in the area this is crazy!!

Expert

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106.9K Messages

1 month ago

@user_zutoa60b67 

Please create a new topic of your own here on this board detailing your issue. Thanks. 


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.

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