Internet constantly drops

user_f20c9e, ok, I understand. Thank you for sharing. Have you ever had a technician visit home? If so, what did they tell you after their diagnosis? 

Yes. They said it was the inside splitters - but obviously it wasn’t 

@user_f20c9e Let's take a look into the issue more closely, and see if we can't find the root cause of the drops. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

yes, will do this now

They are basically saying they see nothing wrong. I think I need to show them my Motorola logs with drops. I am surprised that Xfinity support can't see these remotely. 

"We can see more service history with our equipment, but with owned equipment we don't have any logs. We can only see the signal levels going to the modem as it's not programmed for us to access any other details. If you like I'm happy to send a tech at this point given I don't see anything that I would be able to do at this time remotely." Of course when they come it will be fine and then an hour later it drops again...

"All signals look good from here. I can send a tech out to have the line checked outside, but from the levels we see I can't be sure they would find anything. However, what we can see it only a quick shot at the time we look, so you may be right about it being an outside issue. I just can't confirm for sure if a tech would be helpful at this time. The lights showing no internet is a concern though". This is what happens. Just ends up in a stalemate with no solution.....