9 Messages
Internet constantly drops
My home internet constantly drops - multiple times a day. It's not the splitters which have been replaced twice and rechecked. I have a Motorola Modem 8611. The system has been rebooted many times.
9 Messages
My home internet constantly drops - multiple times a day. It's not the splitters which have been replaced twice and rechecked. I have a Motorola Modem 8611. The system has been rebooted many times.
XfinityQue
Official Employee
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221 Messages
3 hours ago
user_f20c9e, hi there! Thanks for reaching out! We apologize about the experience there. Have you received any text messages regarding network maintenance in your area? Additionally, is your modem updated to the latest firmware?
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user_f20c9e
9 Messages
1 hour ago
This unfortunately has been happening for over 6 months. No work going on in neighborhood. Software up to date. When I trouble shoot it says it finds something, then it says it’s all operating ok after it comes back online. Then it does it all over again….
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