2 Messages
Internet constantly drops Galt,CA area
every 1-20 minutes the internet drops and thers is nothing they are doing to fix it. the whole neighborhood has been dealing with it for months and they just say its our routers and to reset them. Then finally they tell us they need to replace lines and said they have but issue continues, im just gonna get starlink and deal with less speed for actual working intermet.
XfinityAlfonso
Official Employee
•
1.2K Messages
3 months ago
Hello user_s13r7o thank you for sharing your experience via our Forums. I'm sure that constant issue has been frustrating for you, and we're here to assist as much as possible. Via our Forums, we have some great community troubleshooting strategies that are a great resource.
ANSWERED: Tips for troubleshooting your Xfinity Internet connection
We'd love to talk with you 1-1 as well to see what's been done already and where any repairs stand at this point.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.
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