Visitor
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2 Messages
Internet constantly dropping
It's been an issue for almost two months now that the internet cuts out multiple times during the day at the most random of times. I've had multiple technicians show up to try and figure out the issue. I've gone to the xfinity store nearby to change out the modem. I've done everything from turning the modem on and off to making sure every connection was securely in place and nothing has worked to solve the issue. I've been received write ups since I work from home and when my connection drops it counts as me not being present. I am desperate for a solution to this issue to the point that I'm looking at other ISP's in my area.
XfinitySean
Official Employee
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589 Messages
2 hours ago
Hey there user_ud1qy8, we appreciate you joining us here in the community forums to reach out! I work from home as well and can fully understand the need to have a consistent connection. Our team would be more than happy to take a closer look at the situation to see how we can help! Please send us a direct message with you full name, name on the account (if different), and service address, and we'll get the ball rolling!
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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