TEJONES's profile
TEJONES
Conversationalist
1st Kudo
1st Reply

Frequent Visitor

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10 Messages

Mon, Jun 8, 2020 11:00 PM

Internet constantly dropping


My internet has been dropping for 6 days now. I've talked to 4 customer service reps, did countless reboots, spoke to 3 tech support agents with no solution. I WORK FROM HOME due to covid-19, I went to the office today but tomorrow is my last day!! I need resolution ASAP, & the fact that a tech can not enter your home due to covid is frustrating!!! I have children home, with no service, I have a credit balance(from paying my bills up) & we're suffering!! If I don't work, we can't eat!!! HELP PLEASE HELP HELP HELP!!!

Doing research in the forum & it looks to be an Xfinity/Comcast & Samsung issue!! I've seen multiple customers with the same issues, & I myself have completed steps listed in the group with same results!! Just admit it's an issue that you guys can't fix, give credits, & give customers a working old modem or system to accommodate what we're paying for!! Most of us are working from home with children at home and its sad we're dealing with this issue!!

Responses

EG

Expert

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86.5K Messages

1 y ago

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
TEJONES

Frequent Visitor

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10 Messages

1 y ago

Already have!

New Poster

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1 Message

1 y ago

Same here!!  It's almost impossible to work from home!  It happens about 3 times an hour for about 3 mins.  There is nothing wrong with my equipment.  It is a comcast issue pure and simple!

 

 

TEJONES

Frequent Visitor

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10 Messages

1 y ago

I posted 3 days ago & no response from Comcast workers. But I'm over it, can someone just admit that Xfinity is unable to fix the issue & tell us customers how they plan to restore/fix the problem? Still no connectivity going on day 8!!

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