Visitor
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1 Message
Internet connection
I've called regarding this issue. The rep did a reboot or something and said it wouldn't happen again. Yet, it continues to drop daily.
Visitor
•
1 Message
I've called regarding this issue. The rep did a reboot or something and said it wouldn't happen again. Yet, it continues to drop daily.
XfinitySean
Official Employee
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752 Messages
3 hours ago
Hey there user_8enznh, thanks for taking the time to post here on the forum! I'm sorry to hear you're running into issues with your internet connection. To get a clearer picture of the issue, is this happening with devices that are connected both via WiFi and directly via ethernet, and have you noticed if it occurs during certain times of day? Also, outside of rebooting the modem, what other troubleshooting steps have you taken so far?
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