Visitor
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1 Message
Internet connection
Internet not working. It says there isn't an outage but it's still not working after unplugging and plugging modem
Visitor
•
1 Message
Internet not working. It says there isn't an outage but it's still not working after unplugging and plugging modem
XfinityCarolyn
Official Employee
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198 Messages
23 hours ago
@user_7lnmy5 Thanks for reaching out to us regarding your internet service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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117.9K Messages
4 hours ago
@XfinityCarolyn
Why does this have to go private right away ? That kind of defeats the purpose of a public help forum such as this is, no ?... Why not ask some general self troubleshooting things first which is in keeping with the intent of what these public help forums were designed for so that all readers here may benefit.
(edited)
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EG
Expert
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117.9K Messages
4 hours ago
@user_7lnmy5
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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