Visitor

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2 Messages

Monday, December 22nd, 2025 5:10 AM

Internet connection

My internet keep going in and out. This happens to both wifi and wired devices. There is no specific time of day, it happens sporadically. It is also increasing.

Oldest First
Selected Oldest First

Official Employee

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2.3K Messages

14 hours ago

Thank you for reaching out to us @user_4t2jyq! You’ve reached the right team to take a further look at these intermittent connection issues! I appreciate you for clarifying this issue impacts multiple devices on wireless and wired connections. Have you noticed if all device experience this at the same time?

Visitor

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2 Messages

Yes, the whole house loses connection

Official Employee

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2.1K Messages

@user_4t2jyq Thanks for letting us know. Have you had the chance to check the connections on your modem and wall outlet to ensure everything is tight and secure?

Does the modem power off when the connection drop?

Do you have to perform any tasks to get the connection back or does it restore automatically?

How long is the connection down for when this happens? 

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