Greetings, @user_w9lnue! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having connectivity issues, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? Were you having Wi-Fi connectivity issues, or was your modem losing connection to the Internet when it was plugged in to a different cable outlet that was not in the basement? Did moving your modem resolve your issues, or are you still having connectivity trouble?
XfinityJamesC
Official Employee
•
2.5K Messages
23 days ago
Greetings, @user_w9lnue! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having connectivity issues, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? Were you having Wi-Fi connectivity issues, or was your modem losing connection to the Internet when it was plugged in to a different cable outlet that was not in the basement? Did moving your modem resolve your issues, or are you still having connectivity trouble?
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