catie41's profile

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1 Message

Thu, Dec 3, 2020 10:00 AM

Internet connection

Why does my internet keep dropping with message, Connected, no internet?? Happening multiple times daily.

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EG

Expert

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87.2K Messages

7 m ago

Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

 

With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further.

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