Visitor

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1 Message

Monday, August 17th, 2026 9:26 PM

Internet connection unstable

Started new service today. Tech came out and installed new gateway. Since he left 4 hours ago the connection has been in and out without a constant connection.

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Expert

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120.1K Messages

2 days ago

First. When these outages occur, are they being officially indicated with any info about them here ?;


https://www.xfinity.com/support/status 


https://www.xfinity.com/support/articles/check-service-outage 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 

Official Employee

 • 

2.2K Messages

11 hours ago

Hey there, @user_x7ag6o! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. Welcome to the Xfinity family, I am very sorry to hear about the connection concerns. 

 

Thank you so much @EG for sharing the links and jumping in to help troubleshoot, I appreciate you. Have you had a chance to check any of the options shared? Are you still having connection troubles? Please let us know. 

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