Good morning, @Nateshm, and thank you for reaching out with your internet concerns today! We'd be glad to help find out what's causing some issues with your internet connection running a little ragged recently!
Have you done any troubleshooting on your own yet, such as using the Xfinity My Account or Xfinity Apps, checking your coax cable is "finger tight" on the back of the modem and wall plate, or rebooted your modem?
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Responses
ComcastMacey
Official Employee
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64 Messages
2 m ago
Good morning, @Nateshm, and thank you for reaching out with your internet concerns today! We'd be glad to help find out what's causing some issues with your internet connection running a little ragged recently!
Have you done any troubleshooting on your own yet, such as using the Xfinity My Account or Xfinity Apps, checking your coax cable is "finger tight" on the back of the modem and wall plate, or rebooted your modem?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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EG
Expert
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86.1K Messages
2 m ago
Please start here if you wish;
https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652
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