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Internet Connection Lost, Arris T25 Modem frozen
This happens periodically at night, typically around 1:30AM. My Arris T25 modem will freeze, even the US/DS light and Online lights are on. The only way I have found to resolve the problem is to power down and then reboot the modem. I also have to reboot my VOIP devices, my weather station, and several other devices after the modem reboots. I know that I am not alone with this problem:
Since I own the modem, Comcast claims it to be an equipment problem (i.e. my problem, not theirs). The Arris tech support team can't help because they are not in control of what signals Comcast sends to the modem. Since this happens periodically in the middle of the night, I have no doubt that Comcast is trying to update the software. Is Comcast aware of the problem, and are they doing this intentionally so that I will rent their modem? Does anyone know how to get Comcast's attention on this issue?
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