New Poster
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3 Messages
Internet connection lost 5-6 times a day
My Internet connection is lost multiple times a day. I tried to connect Xfinity customer service but they only provide help by restarting modem only
I'm using Netgear C6900 and I checked there are a lot of T3 and T4 connection timeout.
Event Logs:
Time |
Priority |
Description |
2020-7-9, 11:19:27 |
Critical (3) |
Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:19:11 |
Warning (5) |
Dynamic Range Window violation |
2020-7-9, 11:19:10 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:18:50 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:18:49 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:18:37 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:18:29 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:18:17 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:18:08 |
Warning (5) |
Dynamic Range Window violation |
2020-7-9, 11:18:05 |
Critical (3) |
Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:17:48 |
Warning (5) |
Dynamic Range Window violation |
2020-7-9, 11:17:45 |
Critical (3) |
Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:17:10 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:17:09 |
Critical (3) |
16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:17:09 |
Critical (3) |
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:17:09 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:16:57 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:16:49 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:16:37 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:16:28 |
Warning (5) |
Dynamic Range Window violation |
2020-7-9, 11:16:25 |
Critical (3) |
Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:16:08 |
Warning (5) |
Dynamic Range Window violation |
2020-7-9, 11:16:05 |
Critical (3) |
Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:15:30 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:15:29 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:15:17 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:15:09 |
Critical (3) |
16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:15:09 |
Critical (3) |
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:15:09 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:14:57 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:14:25 |
Critical (3) |
Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:14:10 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:13:49 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:13:38 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:13:29 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:13:06 |
Critical (3) |
Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:13:05 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:13:05 |
Critical (3) |
Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
2020-7-9, 11:13:04 |
Warning (5) |
Dynamic Range Window violation |
2020-7-9, 11:13:03 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=############;CMTS-MAC=############;CM-QOS=1.1;CM-VER=3.0; |
Please help me.
EG
Expert
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111.4K Messages
5 years ago
Please also post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
Is this a WiFi connection ?
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parag_sehra
New Poster
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3 Messages
5 years ago
Here are details
0.0 dBmV
Make Netgear and model C6900
Yes it is a Wifi connection
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EG
Expert
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111.4K Messages
5 years ago
The stats are good. For a test, does a computer hardwired directly to the Netgear device with an ethernet cable have the same problem ?
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MButkus
Contributor
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48 Messages
5 years ago
Have you updated your router's firmware ?
How old is the cable coming into the house. Mine was from the 90's. Was losing connections a lot, tech unplugged the outside wire to the outside connector and water was in the wire. Replaced wire and 8 months later it's still fine.
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EG
Expert
•
111.4K Messages
5 years ago
With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further.
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parag_sehra
New Poster
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3 Messages
5 years ago
Never tried Ethernet cable. I will monitor from now.
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