Visitor
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4 Messages
Internet Connection Keeps Dropping.'
Good evening,
Recently in my area there was an upgrade to the internet equipment. Ever since that uprade. our internet has constantly been dropping. It's happened twice today around 3-4 hours ago and again at around 10:20 PM EST, we already went through troubleshooting, the cables have remained untouched, and then the router reconnects itself on its own. It's been very unstable.
We also experienced random drops yesterday.
EG
Expert
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117.7K Messages
1 month ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityCarolyn
Official Employee
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174 Messages
30 days ago
@user_eb1o8p Thanks for reaching out to us regarding your internet service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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117.7K Messages
29 days ago
@XfinityCarolyn
Why does this have to go private at this point ? That kind of defeats the purpose of a public help forum such as this is, no ?... They haven't even returned to answer my question yet....
@user_eb1o8p
Were you able to find any outage info on that site or in the app ?
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