sunitha8155's profile

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1 Message

Fri, Mar 27, 2020 9:00 AM

Internet connection keeps dropping.

Hi,
I tried reaching to customer support related to internet connection dropping every 1-2 mins for last 3-4 days. No luck on getting response from support. Tried all the diagnosis still connection issues persists. Pretty sure it's related to connection from pole to home. Please help.

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EG

Expert

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86.6K Messages

1 y ago

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?

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