New Poster
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1 Message
Internet connection keeps dropping.
Hi,
I tried reaching to customer support related to internet connection dropping every 1-2 mins for last 3-4 days. No luck on getting response from support. Tried all the diagnosis still connection issues persists. Pretty sure it's related to connection from pole to home. Please help.
I tried reaching to customer support related to internet connection dropping every 1-2 mins for last 3-4 days. No luck on getting response from support. Tried all the diagnosis still connection issues persists. Pretty sure it's related to connection from pole to home. Please help.
EG
Expert
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111.4K Messages
5 years ago
What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
Is this a WiFi connection ?
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