Hello, @user_do8sde thank you for reaching out over Xfinity Forums, you have contacted the right place for assistance. If you haven't had a chance to review this article, it does go over Smart TV/network connections to check to ensure everything is set up correctly: https://www.xfinity.com/support/articles/connecting-your-smartphone-or-tablet-to-your-home-network.
Some other helpful troubleshooting for network connection issues: Forget the network on the device, then sign back in. The Xfinity App has some great self-help troubleshooting options as well, you can check to see if there are any signal issues with the home network: https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting.
XfinityJustinC
Official Employee
•
1.3K Messages
1 year ago
Hello, @user_do8sde thank you for reaching out over Xfinity Forums, you have contacted the right place for assistance. If you haven't had a chance to review this article, it does go over Smart TV/network connections to check to ensure everything is set up correctly: https://www.xfinity.com/support/articles/connecting-your-smartphone-or-tablet-to-your-home-network.
Some other helpful troubleshooting for network connection issues: Forget the network on the device, then sign back in. The Xfinity App has some great self-help troubleshooting options as well, you can check to see if there are any signal issues with the home network: https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting.
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