Visitor
•
1 Message
Internet connection is poor
I work from home and my internet is constantly disconnecting during zoom meetings making it difficult to conduct my job professionally. I've reset and restarted everything repeatedly and it keeps happening.
XfinitySeth
Official Employee
•
1.1K Messages
18 hours ago
Happy Wednesday user_af61a1 👋 I work from home myself, so I definitely know how crucial it is to have a smooth, stable connection at all times! The good thing is that you're in the best place for help, so thanks for stopping by 🙌
I'm glad to hear you've done some preemptive troubleshooting as well, but have you had a chance to go through the internet diagnostics via the Xfinity app to see if any internal issues are detected? If not I would recommend giving it a try as it can help resolve a lot of common connection issues that resetting the modem alone can't 👍 More info can be found at xfinity.com/support/articles/internet-connectivity-troubleshooting.
0
0