1 Message
Internet connection drops regularly even with xfinity modem
This is really frustrating issue which has been going on since past 6 months where the internet connectivity drops out of no where. Have had multiple calls and chats with online support, modem replaced, connecition put on monitoring, even had technician visit but there is no resolution.
The online support does the usual script of checking health of modem, restarting which clearly is not resolving the issue. The issue seems to be with the wiring since modem goes red when connection drops, but online support is of not much help. Can someone help fix this permanently?
XfinityAmandaB
Official Employee
•
3K Messages
2 years ago
@user_ij7lyt Thank you so much for your post for help with your connection issues!
Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. Per those guidelines, continued violations could be subject to a revocation of your Xfinity Forum privileges. We never want to get to that point with any user, so we recommend reviewing those guidelines thoroughly. Once you create a Public post requesting assistance, and a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
0
0
EG
Expert
•
117.2K Messages
2 years ago
@user_ij7lyt @XfinityAmandaB
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0
0