Arial006's profile

New Poster

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2 Messages

Thursday, June 4th, 2020 10:00 AM

Closed

Internet Connection drops EVERY SINGLE DAY

I have lived in this house 1 yr.
it seems that every single morning for the past couple of months my internet just crashes.
Router goes red. Starts blinking orange and never goes back.
I manually reset it. I go on my app to refresh the signal. I do EVERYTHING I’m instructed to do. I have gotten 4 different routers. Techs have come many, many times. They walk around, they cut cords, reconnect them, say “it’s fixed.”

It’s NOT.

I have had no internet since 11am.
It is now 1:45. It takes me HOURS to get thru to an agent. Chatting with them is of no use.

I am sooooooooooooooooooo frustrated about this whole thing.
My daughter misses her Zoom classes, I am not able to log in to my work meetings.
This is seriously affecting our lives, yet we are still paying our monthly bill.

Please help!!!!!!!!!!!!

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Regular Visitor

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2 Messages

5 years ago

I am dropping last week as well

Visitor

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2 Messages

4 years ago

I've lost connections every single day this week (Mon through Thur) for many hours. What's going on?

Expert

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111.5K Messages

@KarlZ8 

Please create a new topic of your own here on this board detailing your issue. Thanks. Year old dead thread now being closed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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