Visitor
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3 Messages
Internet Connection Drops Every Hour
My internet connection drops every single hour and lasts for about a minute and half. We can pretty much time the drop to the minute. I've read posts by others who had a similar problem and resolved it by purchasing a new modem. We did that today and no such luck, the internet dropped right on schedule. Has anyone had any luck resolving this issue?
XfinityMarcus
Official Employee
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1.5K Messages
1 year ago
user_f4533e, thank you for using the Community Forums page to reach out. I know first hand how important a working internet connection is, and the frustration not having it would bring. I would be more than happy to ensure you are back up and running. How long has this issue been prevalent for you, and how long ago did you process the exchange of your internet equipment?
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