Visitor
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2 Messages
Internet connection drops every couple of hours
I have Arris G36 cable modem. During last month or so it started dropping internet connection every couple of hours. The event log on the modem at the time when connection is lost looks always like this (the last event is about DS profile config update):
DS profile config update. DS Chan ID: 193.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; 01/03/2023 08:25:38 PM Notice
ti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 82 01/03/2023 08:19:51 PM Critical
ti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 24 01/03/2023 08:19:51 PM Critical
ti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 82 01/03/2023 08:05:56 PM Critical
ti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 82 01/03/2023 07:13:23 PM Critical
ti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 24 01/03/2023 07:13:23 PM Critical
ti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 82 01/03/2023 06:59:14 PM Critical
Also, Docsis spectrum chart looks like this:
Accepted Solution
misyuraa
Visitor
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2 Messages
3 years ago
I think (keeping fingers crossed) that I identified the problem and fixed it. The problem was with loose compression fitting connector on a coax cable connecting RF signal booster to switching adapter for this amplifier. Since i fixed it I have no connection drops for the last 2 days. Hope it will stay this way.
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CCAbbie
Problem Solver
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1.4K Messages
3 years ago
@misyuraa Hello and thank you for reaching out. I can look into this for you to see what is going on. I would like to get your account pulled up to check the signal levels on our end.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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GUS_GuyUsingSystem
Visitor
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44 Messages
3 years ago
You most likely have the same problems as the Motorola MB8611 folks who are having intemrittent internet drops every day.
Our message is: "No Ranging Response received - T3 time-out"
We think it's a network configuration & firmware issue that Comcast & Motorola are not addressing yet.
But what you're decribing exactly what we Moto owners are experiencing!
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