Visitor
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3 Messages
Internet connection drops every 30 minutes
At 20 min and 50 minutes of the hour (example 9:20 and 9:50) my internet cuts out. My wife and I both work from home and every hour at 20 minutes and 50 minutes our zoom calls say unstable connection and pause for a couple of minutes. I have a netgear nighthawk R6900v2 wifi router and a Arris surfboard SB6183 modem.
CCShaina
Problem Solver
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393 Messages
2 years ago
Hello @zipbug and thank you for bringing this connectivity concern to our attention here at the Xfinity Community Forums. I can only imagine how frustrating these multiple interruptions would be every hour on your connection.
Do you know how long ago this issue started? Have you attempted resetting the modem completely lately while unattached from the separate router? Does this only happen on wirelessly connected devices, or have you also seen this on devices connected via Ethernet cable?
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zipbug
Visitor
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3 Messages
2 years ago
The issue has been happening for months, I'm not sure the exact date. It happens on both hard wired and wireless connections and I've tried reseting the modem as well.
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