U

7 Messages

Monday, April 22nd, 2024 5:06 AM

Internet connection drops every 12-48 hours after Xfinity Outage

Hello,

I have been having almost daily intermittent Internet connection drops for more than a month now, after Xfinity had an outage in my area.

Before that outage I had 2+ years of flawless connection.

After I started experiencing connection drops, I changed the modem from Motorola MB8600 to Arris SB8200, because I thought the modem was the issue (it was not), I changed 3 coax cables (supplied by local Xfinity office), reset modem to factory defaults, reset router to factory defaults (do you know how much time does it take to reconnect every single device and smart home device back after router reset???), yet modem cannot connect to the network! 

Router shows "Your ISP's DHCP does not function properly".

Chat support is absolutely unhelpful and infuriating, does not understand basic English, keeps redirecting from one agent to another, playing dumb and gaslighting me, asking to reboot the modem (like I have not done this hundreds of times by now???!), disregarding my asks to be switched to advanced tech support or to check the modem provisioning.

Equipment:

Modem: Arris SB8200v3

Router: Asus RT-AX58U

I tried all combinations of these WAN settings on the router:

MAC Address Cloning: Yes/No

DHCP query frequency: Normal/Continuous/Aggressive

Modem admin page shows these statuses for Connectivity state:

Not Synchronized -> US Ranging -> Requesting CM IP Address -> Obtaining ToD -> Registration Failure

Modem just goes into a loop after Registration Failure.

Sometimes the modem connects, but it does only last less than 12-48 hours before it gets disconnected, and then it can stay disconnected for half a day showing "Registration Failure" and "Your ISP's DHCP does not function properly". Sometimes it connects for like a few seconds/minutes and then drops again for 1 hour...

Can someone from Xfinity finally fix this???!! How many hours/days should I spend with unhelpful support that only says "restart your modem"???!!

I did not do anything with cables in the walls, or coax ports in the walls, this only started happening after an outage in my area.

I cannot do my work without Internet, for which I'm paying for! This is infuriating at this point!

Do I have to sue Xfinity to get this done and to get my Internet working???

Some modem logs (MAC addresses were masked):

Date Time

Event Level

Description

21/04/2024 19:50:31

notice

CMSTATUS:US_Diplexer_Mode_Change:[TLV-9], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:50:31

notice

Honoring MDD; IP provisioning mode = IPv6;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:50:23

error

RCS Primary DS Failure;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:50:23

critical

SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:50:20

critical

Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:50:20

notice

TLV-11 - unrecognized OID;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:50:19

warning

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:50:19

notice

CMSTATUS:DS_Diplexer_Mode_Change_Ignored:[TLV-84.3], [1002MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:50:19

notice

CMSTATUS:DS_Diplexer_Mode_Change_Ignored:[TLV-84.2], [108MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:50:19

notice

CMSTATUS:US_Diplexer_Mode_Change:[TLV-84.1], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:50:05

critical

No Ranging Response received - T3 time-out;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:50:00

notice

CMSTATUS:US_Diplexer_Mode_Change:[TLV-9], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:50:00

notice

Honoring MDD; IP provisioning mode = IPv6;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:49:51

error

RCS Primary DS Failure;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:49:51

critical

SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:49:49

critical

Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:49:49

notice

TLV-11 - unrecognized OID;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:49:49

warning

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:49:48

notice

CMSTATUS:DS_Diplexer_Mode_Change_Ignored:[TLV-84.3], [1002MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:49:48

notice

CMSTATUS:DS_Diplexer_Mode_Change_Ignored:[TLV-84.2], [108MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:49:48

notice

CMSTATUS:US_Diplexer_Mode_Change:[TLV-84.1], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:49:34

critical

No Ranging Response received - T3 time-out;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:49:28

notice

CMSTATUS:US_Diplexer_Mode_Change:[TLV-9], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:49:28

notice

Honoring MDD; IP provisioning mode = IPv6;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:49:19

error

RCS Primary DS Failure;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:49:19

critical

SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:49:16

critical

Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:49:16

notice

TLV-11 - unrecognized OID;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:49:15

warning

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:49:15

notice

CMSTATUS:DS_Diplexer_Mode_Change_Ignored:[TLV-84.3], [1002MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:49:15

notice

CMSTATUS:DS_Diplexer_Mode_Change_Ignored:[TLV-84.2], [108MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:49:15

notice

CMSTATUS:US_Diplexer_Mode_Change:[TLV-84.1], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:49:14

notice

GUI Login Status - Login Success from LAN interface; client ip=[192.168.100.20];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:49:02

critical

No Ranging Response received - T3 time-out;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:48:56

notice

CMSTATUS:US_Diplexer_Mode_Change:[TLV-9], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:48:56

notice

Honoring MDD; IP provisioning mode = IPv6;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:48:47

error

RCS Primary DS Failure;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:48:47

critical

SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:48:45

critical

Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 19:48:45

notice

TLV-11 - unrecognized OID;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

Some more logs:

Startup Procedure

Procedure

Status

Comment

Acquire Downstream Channel

Not Available

In Progress

Connectivity State

In Progress

Registration failure

Boot State

In Progress

Registration failure

Configuration File

In Progress

Security

Failed

BPI+

DOCSIS Network Access Enabled

Denied

Downstream Bonded Channels

Channel ID

Lock Status

Modulation

Frequency

Power

SNR/MER

Corrected

Uncorrectables

47

Locked

256QAM

693000000 Hz

-6 dBmV

37 dB

0

0

20

Not Locked

Unknown

507000000 Hz

-5 dBmV

27 dB

0

0

17

Locked

256QAM

483000000 Hz

-4 dBmV

38 dB

7

0

18

Locked

256QAM

489000000 Hz

-4 dBmV

38 dB

0

0

19

Locked

256QAM

495000000 Hz

-4 dBmV

38 dB

0

0

21

Locked

256QAM

513000000 Hz

-5 dBmV

35 dB

0

0

22

Locked

256QAM

519000000 Hz

-4 dBmV

36 dB

0

0

23

Locked

256QAM

525000000 Hz

-4 dBmV

36 dB

0

0

24

Locked

256QAM

531000000 Hz

-4 dBmV

37 dB

0

0

25

Locked

256QAM

537000000 Hz

-5 dBmV

37 dB

0

0

26

Locked

256QAM

543000000 Hz

-5 dBmV

38 dB

0

0

27

Locked

256QAM

549000000 Hz

-5 dBmV

37 dB

0

0

28

Locked

256QAM

555000000 Hz

-5 dBmV

37 dB

0

0

29

Locked

256QAM

561000000 Hz

-5 dBmV

36 dB

6

0

30

Locked

256QAM

567000000 Hz

-5 dBmV

37 dB

5

0

31

Locked

256QAM

573000000 Hz

-5 dBmV

37 dB

1

0

32

Locked

256QAM

579000000 Hz

-5 dBmV

36 dB

1

0

33

Locked

256QAM

585000000 Hz

-5 dBmV

37 dB

0

0

34

Locked

256QAM

591000000 Hz

-5 dBmV

37 dB

0

0

35

Locked

256QAM

597000000 Hz

-4 dBmV

36 dB

0

0

36

Locked

256QAM

603000000 Hz

-5 dBmV

32 dB

0

0

37

Locked

256QAM

609000000 Hz

-6 dBmV

34 dB

0

0

38

Locked

256QAM

615000000 Hz

-5 dBmV

37 dB

0

0

39

Not Locked

256QAM

621000000 Hz

-5 dBmV

29 dB

0

0

40

Not Locked

256QAM

627000000 Hz

-4 dBmV

30 dB

0

0

41

Locked

256QAM

633000000 Hz

-5 dBmV

32 dB

2561

14859

42

Locked

256QAM

639000000 Hz

-5 dBmV

38 dB

0

0

43

Locked

256QAM

645000000 Hz

-5 dBmV

38 dB

12

0

44

Locked

256QAM

651000000 Hz

-5 dBmV

37 dB

0

0

45

Locked

256QAM

681000000 Hz

-5 dBmV

37 dB

7

0

46

Locked

256QAM

687000000 Hz

-6 dBmV

37 dB

0

0

48

Locked

OFDM PLC

850000000 Hz

-6 dBmV

0 dB

4210

0

Upstream Bonded Channels

Channel ID

Lock Status

US Channel Type

Frequency

Width

Power

11

Locked

SC-QAM

40400000 Hz

3200000

45.0 dBmV

Accepted Solution

Official Employee

 • 

1K Messages

2 months ago

 

user_te8rza Thanks for reaching out! We would be more than happy to investagate your concerns, and help figure out why you are having connection drops. Please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

Accepted Solution

7 Messages

2 months ago

The issue was with the coax wire inside the wall. Fixed.

7 Messages

2 months ago

More modem logs, in cases when it connects to the network:

Startup Procedure

Procedure

Status

Comment

Acquire Downstream Channel

405000000 Hz

Locked

Connectivity State

OK

Partial Service (DS only)

Boot State

OK

Partial Service (DS only)

Configuration File

OK

Security

Enabled

BPI+

DOCSIS Network Access Enabled

Allowed

Downstream Bonded Channels

Channel ID

Lock Status

Modulation

Frequency

Power

SNR/MER

Corrected

Uncorrectables

4

Locked

256QAM

405000000 Hz

-4 dBmV

38 dB

0

0

5

Locked

256QAM

411000000 Hz

-4 dBmV

38 dB

0

0

6

Locked

256QAM

417000000 Hz

-4 dBmV

38 dB

0

0

7

Locked

256QAM

423000000 Hz

-4 dBmV

38 dB

3

0

8

Locked

256QAM

429000000 Hz

-3 dBmV

38 dB

0

0

9

Locked

256QAM

435000000 Hz

-3 dBmV

38 dB

0

0

10

Locked

256QAM

441000000 Hz

-4 dBmV

38 dB

0

0

11

Locked

256QAM

447000000 Hz

-3 dBmV

38 dB

0

0

12

Locked

256QAM

453000000 Hz

-4 dBmV

38 dB

0

0

13

Locked

256QAM

459000000 Hz

-4 dBmV

38 dB

0

0

14

Locked

256QAM

465000000 Hz

-4 dBmV

38 dB

2

0

15

Locked

256QAM

471000000 Hz

-4 dBmV

38 dB

0

0

16

Locked

256QAM

477000000 Hz

-4 dBmV

38 dB

0

0

17

Locked

256QAM

483000000 Hz

-4 dBmV

38 dB

15

0

18

Locked

256QAM

489000000 Hz

-4 dBmV

38 dB

2

0

19

Locked

256QAM

495000000 Hz

-4 dBmV

38 dB

0

0

20

Not Locked

Unknown

507000000 Hz

-5 dBmV

27 dB

0

0

21

Locked

256QAM

513000000 Hz

-4 dBmV

35 dB

0

0

22

Locked

256QAM

519000000 Hz

-4 dBmV

36 dB

0

0

23

Locked

256QAM

525000000 Hz

-4 dBmV

36 dB

0

0

24

Locked

256QAM

531000000 Hz

-4 dBmV

37 dB

0

0

25

Locked

256QAM

537000000 Hz

-4 dBmV

37 dB

0

0

26

Locked

256QAM

543000000 Hz

-5 dBmV

38 dB

0

0

27

Locked

256QAM

549000000 Hz

-5 dBmV

37 dB

0

0

28

Locked

256QAM

555000000 Hz

-5 dBmV

35 dB

0

0

29

Locked

256QAM

561000000 Hz

-5 dBmV

35 dB

0

0

30

Locked

256QAM

567000000 Hz

-4 dBmV

37 dB

0

0

31

Locked

256QAM

573000000 Hz

-5 dBmV

36 dB

0

0

32

Locked

256QAM

579000000 Hz

-4 dBmV

36 dB

0

0

33

Locked

256QAM

585000000 Hz

-5 dBmV

37 dB

0

0

34

Locked

256QAM

591000000 Hz

-4 dBmV

37 dB

0

0

48

Locked

OFDM PLC

850000000 Hz

-6 dBmV

40 dB

12407499

0

Upstream Bonded Channels

Channel ID

Lock Status

US Channel Type

Frequency

Width

Power

11

Locked

SC-QAM

40400000 Hz

3200000

44.0 dBmV

5

Locked

SC-QAM

35600000 Hz

6400000

44.0 dBmV

4

Locked

SC-QAM

29200000 Hz

6400000

44.0 dBmV

3

Locked

SC-QAM

22800000 Hz

6400000

43.0 dBmV

2

Locked

SC-QAM

16400000 Hz

6400000

43.0 dBmV

1

Locked

SC-QAM

10400000 Hz

3200000

43.0 dBmV

And here is modem events log:

Date Time

Event Level

Description

21/04/2024 21:12:12

notice

GUI Login Status - Login Success from LAN interface; client ip=[[MY_IP_ADDRESS]];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 21:03:47

notice

REGISTRATION COMPLETE - Waiting for Operational status;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 21:03:43

warning

RCS Partial Service;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 21:03:39

critical

Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 21:03:39

notice

TLV-11 - unrecognized OID;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 21:03:36

warning

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 21:03:36

notice

CMSTATUS:DS_Diplexer_Mode_Change_Ignored:[TLV-84.3], [1002MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 21:03:36

notice

CMSTATUS:DS_Diplexer_Mode_Change_Ignored:[TLV-84.2], [108MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 21:03:36

notice

CMSTATUS:US_Diplexer_Mode_Change:[TLV-84.1], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

31/12/1969 16:01:32

warning

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

31/12/1969 16:01:25

notice

CMSTATUS:US_Diplexer_Mode_Change:[TLV-9], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

31/12/1969 16:01:25

notice

Honoring MDD; IP provisioning mode = IPv6;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

31/12/1969 16:01:21

notice

CMSTATUS:DS_Diplexer_Mode_Change:Init, [108-1002MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

31/12/1969 16:01:21

notice

CMSTATUS:US_Diplexer_Mode_Change:Init, [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

31/12/1969 16:01:14

notice

Cable Modem Reboot due to power reset;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

21/04/2024 20:40:12

notice

CMSTATUS:US_Diplexer_Mode_Change:[TLV-9], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 20:40:12

notice

Honoring MDD; IP provisioning mode = IPv6;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 20:40:07

notice

MDD Recovery following MDD Loss;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 20:40:05

error

RCS Primary DS Failure;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 20:40:05

critical

SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 20:40:03

critical

Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 20:40:03

notice

TLV-11 - unrecognized OID;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 20:40:02

warning

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 20:40:02

notice

CMSTATUS:DS_Diplexer_Mode_Change_Ignored:[TLV-84.3], [1002MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 20:40:02

notice

CMSTATUS:DS_Diplexer_Mode_Change_Ignored:[TLV-84.2], [108MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 20:40:02

notice

CMSTATUS:US_Diplexer_Mode_Change:[TLV-84.1], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 20:39:50

critical

No Ranging Response received - T3 time-out;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 20:39:44

notice

CMSTATUS:US_Diplexer_Mode_Change:[TLV-9], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 20:39:44

notice

Honoring MDD; IP provisioning mode = IPv6;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 20:39:35

error

RCS Primary DS Failure;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 20:39:35

critical

SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 20:39:33

critical

Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 20:39:33

notice

TLV-11 - unrecognized OID;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 20:39:32

warning

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 20:39:32

notice

CMSTATUS:DS_Diplexer_Mode_Change_Ignored:[TLV-84.3], [1002MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 20:39:32

notice

CMSTATUS:DS_Diplexer_Mode_Change_Ignored:[TLV-84.2], [108MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 20:39:32

notice

CMSTATUS:US_Diplexer_Mode_Change:[TLV-84.1], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 20:39:17

critical

No Ranging Response received - T3 time-out;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 20:39:12

notice

CMSTATUS:US_Diplexer_Mode_Change:[TLV-9], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

21/04/2024 20:39:12

notice

Honoring MDD; IP provisioning mode = IPv6;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;

7 Messages

2 months ago

Will Xfinity fix this???

7 Messages

2 months ago

@Xfinity Support through how many hoops do I have to jump to get this fixed?

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