7 Messages
Internet connection drops every 12-48 hours after Xfinity Outage
Hello,
I have been having almost daily intermittent Internet connection drops for more than a month now, after Xfinity had an outage in my area.
Before that outage I had 2+ years of flawless connection.
After I started experiencing connection drops, I changed the modem from Motorola MB8600 to Arris SB8200, because I thought the modem was the issue (it was not), I changed 3 coax cables (supplied by local Xfinity office), reset modem to factory defaults, reset router to factory defaults (do you know how much time does it take to reconnect every single device and smart home device back after router reset???), yet modem cannot connect to the network!
Router shows "Your ISP's DHCP does not function properly".
Chat support is absolutely unhelpful and infuriating, does not understand basic English, keeps redirecting from one agent to another, playing dumb and gaslighting me, asking to reboot the modem (like I have not done this hundreds of times by now???!), disregarding my asks to be switched to advanced tech support or to check the modem provisioning.
Equipment:
Modem: Arris SB8200v3
Router: Asus RT-AX58U
I tried all combinations of these WAN settings on the router:
MAC Address Cloning: Yes/No
DHCP query frequency: Normal/Continuous/Aggressive
Modem admin page shows these statuses for Connectivity state:
Not Synchronized -> US Ranging -> Requesting CM IP Address -> Obtaining ToD -> Registration Failure
Modem just goes into a loop after Registration Failure.
Sometimes the modem connects, but it does only last less than 12-48 hours before it gets disconnected, and then it can stay disconnected for half a day showing "Registration Failure" and "Your ISP's DHCP does not function properly". Sometimes it connects for like a few seconds/minutes and then drops again for 1 hour...
Can someone from Xfinity finally fix this???!! How many hours/days should I spend with unhelpful support that only says "restart your modem"???!!
I did not do anything with cables in the walls, or coax ports in the walls, this only started happening after an outage in my area.
I cannot do my work without Internet, for which I'm paying for! This is infuriating at this point!
Do I have to sue Xfinity to get this done and to get my Internet working???
Some modem logs (MAC addresses were masked):
Date Time |
Event Level |
Description |
21/04/2024 19:50:31 |
notice |
CMSTATUS:US_Diplexer_Mode_Change:[TLV-9], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:50:31 |
notice |
Honoring MDD; IP provisioning mode = IPv6;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:50:23 |
error |
RCS Primary DS Failure;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:50:23 |
critical |
SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:50:20 |
critical |
Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:50:20 |
notice |
TLV-11 - unrecognized OID;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:50:19 |
warning |
MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:50:19 |
notice |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:[TLV-84.3], [1002MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:50:19 |
notice |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:[TLV-84.2], [108MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:50:19 |
notice |
CMSTATUS:US_Diplexer_Mode_Change:[TLV-84.1], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:50:05 |
critical |
No Ranging Response received - T3 time-out;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:50:00 |
notice |
CMSTATUS:US_Diplexer_Mode_Change:[TLV-9], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:50:00 |
notice |
Honoring MDD; IP provisioning mode = IPv6;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:49:51 |
error |
RCS Primary DS Failure;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:49:51 |
critical |
SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:49:49 |
critical |
Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:49:49 |
notice |
TLV-11 - unrecognized OID;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:49:49 |
warning |
MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:49:48 |
notice |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:[TLV-84.3], [1002MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:49:48 |
notice |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:[TLV-84.2], [108MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:49:48 |
notice |
CMSTATUS:US_Diplexer_Mode_Change:[TLV-84.1], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:49:34 |
critical |
No Ranging Response received - T3 time-out;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:49:28 |
notice |
CMSTATUS:US_Diplexer_Mode_Change:[TLV-9], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:49:28 |
notice |
Honoring MDD; IP provisioning mode = IPv6;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:49:19 |
error |
RCS Primary DS Failure;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:49:19 |
critical |
SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:49:16 |
critical |
Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:49:16 |
notice |
TLV-11 - unrecognized OID;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:49:15 |
warning |
MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:49:15 |
notice |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:[TLV-84.3], [1002MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:49:15 |
notice |
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:[TLV-84.2], [108MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:49:15 |
notice |
CMSTATUS:US_Diplexer_Mode_Change:[TLV-84.1], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:49:14 |
notice |
GUI Login Status - Login Success from LAN interface; client ip=[192.168.100.20];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:49:02 |
critical |
No Ranging Response received - T3 time-out;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:48:56 |
notice |
CMSTATUS:US_Diplexer_Mode_Change:[TLV-9], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:48:56 |
notice |
Honoring MDD; IP provisioning mode = IPv6;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:48:47 |
error |
RCS Primary DS Failure;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:48:47 |
critical |
SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:48:45 |
critical |
Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
21/04/2024 19:48:45 |
notice |
TLV-11 - unrecognized OID;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1; |
Some more logs:
Startup Procedure |
||
Procedure |
Status |
Comment |
Acquire Downstream Channel |
Not Available |
In Progress |
Connectivity State |
In Progress |
Registration failure |
Boot State |
In Progress |
Registration failure |
Configuration File |
In Progress |
|
Security |
Failed |
BPI+ |
DOCSIS Network Access Enabled |
Denied |
Downstream Bonded Channels |
|||||||
Channel ID |
Lock Status |
Modulation |
Frequency |
Power |
SNR/MER |
Corrected |
Uncorrectables |
47 |
Locked |
256QAM |
693000000 Hz |
-6 dBmV |
37 dB |
0 |
0 |
20 |
Not Locked |
Unknown |
507000000 Hz |
-5 dBmV |
27 dB |
0 |
0 |
17 |
Locked |
256QAM |
483000000 Hz |
-4 dBmV |
38 dB |
7 |
0 |
18 |
Locked |
256QAM |
489000000 Hz |
-4 dBmV |
38 dB |
0 |
0 |
19 |
Locked |
256QAM |
495000000 Hz |
-4 dBmV |
38 dB |
0 |
0 |
21 |
Locked |
256QAM |
513000000 Hz |
-5 dBmV |
35 dB |
0 |
0 |
22 |
Locked |
256QAM |
519000000 Hz |
-4 dBmV |
36 dB |
0 |
0 |
23 |
Locked |
256QAM |
525000000 Hz |
-4 dBmV |
36 dB |
0 |
0 |
24 |
Locked |
256QAM |
531000000 Hz |
-4 dBmV |
37 dB |
0 |
0 |
25 |
Locked |
256QAM |
537000000 Hz |
-5 dBmV |
37 dB |
0 |
0 |
26 |
Locked |
256QAM |
543000000 Hz |
-5 dBmV |
38 dB |
0 |
0 |
27 |
Locked |
256QAM |
549000000 Hz |
-5 dBmV |
37 dB |
0 |
0 |
28 |
Locked |
256QAM |
555000000 Hz |
-5 dBmV |
37 dB |
0 |
0 |
29 |
Locked |
256QAM |
561000000 Hz |
-5 dBmV |
36 dB |
6 |
0 |
30 |
Locked |
256QAM |
567000000 Hz |
-5 dBmV |
37 dB |
5 |
0 |
31 |
Locked |
256QAM |
573000000 Hz |
-5 dBmV |
37 dB |
1 |
0 |
32 |
Locked |
256QAM |
579000000 Hz |
-5 dBmV |
36 dB |
1 |
0 |
33 |
Locked |
256QAM |
585000000 Hz |
-5 dBmV |
37 dB |
0 |
0 |
34 |
Locked |
256QAM |
591000000 Hz |
-5 dBmV |
37 dB |
0 |
0 |
35 |
Locked |
256QAM |
597000000 Hz |
-4 dBmV |
36 dB |
0 |
0 |
36 |
Locked |
256QAM |
603000000 Hz |
-5 dBmV |
32 dB |
0 |
0 |
37 |
Locked |
256QAM |
609000000 Hz |
-6 dBmV |
34 dB |
0 |
0 |
38 |
Locked |
256QAM |
615000000 Hz |
-5 dBmV |
37 dB |
0 |
0 |
39 |
Not Locked |
256QAM |
621000000 Hz |
-5 dBmV |
29 dB |
0 |
0 |
40 |
Not Locked |
256QAM |
627000000 Hz |
-4 dBmV |
30 dB |
0 |
0 |
41 |
Locked |
256QAM |
633000000 Hz |
-5 dBmV |
32 dB |
2561 |
14859 |
42 |
Locked |
256QAM |
639000000 Hz |
-5 dBmV |
38 dB |
0 |
0 |
43 |
Locked |
256QAM |
645000000 Hz |
-5 dBmV |
38 dB |
12 |
0 |
44 |
Locked |
256QAM |
651000000 Hz |
-5 dBmV |
37 dB |
0 |
0 |
45 |
Locked |
256QAM |
681000000 Hz |
-5 dBmV |
37 dB |
7 |
0 |
46 |
Locked |
256QAM |
687000000 Hz |
-6 dBmV |
37 dB |
0 |
0 |
48 |
Locked |
OFDM PLC |
850000000 Hz |
-6 dBmV |
0 dB |
4210 |
0 |
Upstream Bonded Channels |
||||||
Channel ID |
Lock Status |
US Channel Type |
Frequency |
Width |
Power |
|
11 |
Locked |
SC-QAM |
40400000 Hz |
3200000 |
45.0 dBmV |
Accepted Solution
XfinityMartyR
Official Employee
•
1.4K Messages
6 months ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
Accepted Solution
user_te8rza
7 Messages
5 months ago
The issue was with the coax wire inside the wall. Fixed.
0
0
user_te8rza
7 Messages
6 months ago
More modem logs, in cases when it connects to the network:
Startup Procedure
Procedure
Status
Comment
Acquire Downstream Channel
405000000 Hz
Locked
Connectivity State
OK
Partial Service (DS only)
Boot State
OK
Partial Service (DS only)
Configuration File
OK
Security
Enabled
BPI+
DOCSIS Network Access Enabled
Allowed
Downstream Bonded Channels
Channel ID
Lock Status
Modulation
Frequency
Power
SNR/MER
Corrected
Uncorrectables
4
Locked
256QAM
405000000 Hz
-4 dBmV
38 dB
0
0
5
Locked
256QAM
411000000 Hz
-4 dBmV
38 dB
0
0
6
Locked
256QAM
417000000 Hz
-4 dBmV
38 dB
0
0
7
Locked
256QAM
423000000 Hz
-4 dBmV
38 dB
3
0
8
Locked
256QAM
429000000 Hz
-3 dBmV
38 dB
0
0
9
Locked
256QAM
435000000 Hz
-3 dBmV
38 dB
0
0
10
Locked
256QAM
441000000 Hz
-4 dBmV
38 dB
0
0
11
Locked
256QAM
447000000 Hz
-3 dBmV
38 dB
0
0
12
Locked
256QAM
453000000 Hz
-4 dBmV
38 dB
0
0
13
Locked
256QAM
459000000 Hz
-4 dBmV
38 dB
0
0
14
Locked
256QAM
465000000 Hz
-4 dBmV
38 dB
2
0
15
Locked
256QAM
471000000 Hz
-4 dBmV
38 dB
0
0
16
Locked
256QAM
477000000 Hz
-4 dBmV
38 dB
0
0
17
Locked
256QAM
483000000 Hz
-4 dBmV
38 dB
15
0
18
Locked
256QAM
489000000 Hz
-4 dBmV
38 dB
2
0
19
Locked
256QAM
495000000 Hz
-4 dBmV
38 dB
0
0
20
Not Locked
Unknown
507000000 Hz
-5 dBmV
27 dB
0
0
21
Locked
256QAM
513000000 Hz
-4 dBmV
35 dB
0
0
22
Locked
256QAM
519000000 Hz
-4 dBmV
36 dB
0
0
23
Locked
256QAM
525000000 Hz
-4 dBmV
36 dB
0
0
24
Locked
256QAM
531000000 Hz
-4 dBmV
37 dB
0
0
25
Locked
256QAM
537000000 Hz
-4 dBmV
37 dB
0
0
26
Locked
256QAM
543000000 Hz
-5 dBmV
38 dB
0
0
27
Locked
256QAM
549000000 Hz
-5 dBmV
37 dB
0
0
28
Locked
256QAM
555000000 Hz
-5 dBmV
35 dB
0
0
29
Locked
256QAM
561000000 Hz
-5 dBmV
35 dB
0
0
30
Locked
256QAM
567000000 Hz
-4 dBmV
37 dB
0
0
31
Locked
256QAM
573000000 Hz
-5 dBmV
36 dB
0
0
32
Locked
256QAM
579000000 Hz
-4 dBmV
36 dB
0
0
33
Locked
256QAM
585000000 Hz
-5 dBmV
37 dB
0
0
34
Locked
256QAM
591000000 Hz
-4 dBmV
37 dB
0
0
48
Locked
OFDM PLC
850000000 Hz
-6 dBmV
40 dB
12407499
0
Upstream Bonded Channels
Channel ID
Lock Status
US Channel Type
Frequency
Width
Power
11
Locked
SC-QAM
40400000 Hz
3200000
44.0 dBmV
5
Locked
SC-QAM
35600000 Hz
6400000
44.0 dBmV
4
Locked
SC-QAM
29200000 Hz
6400000
44.0 dBmV
3
Locked
SC-QAM
22800000 Hz
6400000
43.0 dBmV
2
Locked
SC-QAM
16400000 Hz
6400000
43.0 dBmV
1
Locked
SC-QAM
10400000 Hz
3200000
43.0 dBmV
And here is modem events log:
Date Time
Event Level
Description
21/04/2024 21:12:12
notice
GUI Login Status - Login Success from LAN interface; client ip=[[MY_IP_ADDRESS]];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 21:03:47
notice
REGISTRATION COMPLETE - Waiting for Operational status;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 21:03:43
warning
RCS Partial Service;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 21:03:39
critical
Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 21:03:39
notice
TLV-11 - unrecognized OID;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 21:03:36
warning
MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 21:03:36
notice
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:[TLV-84.3], [1002MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 21:03:36
notice
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:[TLV-84.2], [108MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 21:03:36
notice
CMSTATUS:US_Diplexer_Mode_Change:[TLV-84.1], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
31/12/1969 16:01:32
warning
RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
31/12/1969 16:01:25
notice
CMSTATUS:US_Diplexer_Mode_Change:[TLV-9], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
31/12/1969 16:01:25
notice
Honoring MDD; IP provisioning mode = IPv6;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
31/12/1969 16:01:21
notice
CMSTATUS:DS_Diplexer_Mode_Change:Init, [108-1002MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
31/12/1969 16:01:21
notice
CMSTATUS:US_Diplexer_Mode_Change:Init, [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
31/12/1969 16:01:14
notice
Cable Modem Reboot due to power reset;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
21/04/2024 20:40:12
notice
CMSTATUS:US_Diplexer_Mode_Change:[TLV-9], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 20:40:12
notice
Honoring MDD; IP provisioning mode = IPv6;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 20:40:07
notice
MDD Recovery following MDD Loss;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 20:40:05
error
RCS Primary DS Failure;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 20:40:05
critical
SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 20:40:03
critical
Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 20:40:03
notice
TLV-11 - unrecognized OID;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 20:40:02
warning
MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 20:40:02
notice
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:[TLV-84.3], [1002MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 20:40:02
notice
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:[TLV-84.2], [108MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 20:40:02
notice
CMSTATUS:US_Diplexer_Mode_Change:[TLV-84.1], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 20:39:50
critical
No Ranging Response received - T3 time-out;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 20:39:44
notice
CMSTATUS:US_Diplexer_Mode_Change:[TLV-9], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 20:39:44
notice
Honoring MDD; IP provisioning mode = IPv6;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 20:39:35
error
RCS Primary DS Failure;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 20:39:35
critical
SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 20:39:33
critical
Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 20:39:33
notice
TLV-11 - unrecognized OID;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 20:39:32
warning
MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 20:39:32
notice
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:[TLV-84.3], [1002MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 20:39:32
notice
CMSTATUS:DS_Diplexer_Mode_Change_Ignored:[TLV-84.2], [108MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 20:39:32
notice
CMSTATUS:US_Diplexer_Mode_Change:[TLV-84.1], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 20:39:17
critical
No Ranging Response received - T3 time-out;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 20:39:12
notice
CMSTATUS:US_Diplexer_Mode_Change:[TLV-9], [5-42MHZ];CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
21/04/2024 20:39:12
notice
Honoring MDD; IP provisioning mode = IPv6;CM-MAC=[MY_MODEM_MAC];CMTS-MAC=[CMTS_MAC];CM-QOS=1.1;CM-VER=3.1;
0
user_te8rza
7 Messages
6 months ago
Will Xfinity fix this???
0
user_te8rza
7 Messages
6 months ago
@Xfinity Support through how many hoops do I have to jump to get this fixed?
0