Visitor
•
4 Messages
Internet connection dropping frequently
Hi,
My home Internet connection drops frequently, contacted Xfinity customer care but they are not able to resolve.
Please find the logs from my modem below. Any help in this is much appreciated
Cable Modem
HW Version:2.0
Vendor:Technicolor
BOOT Version:S1TC-3.63.20.104
Core Version:1.0
Model:CGM4331COM
Product Type:XB7
Flash Part:4096 MB
Download Version:Prod_21.1_d31 & Prod_21.1
|
Upstream
|
Channel Bonding Value | |||||
| Index |
1
|
2
|
3
|
4
|
5
|
|
|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
|
| Frequency |
35 MHz
|
29 MHz
|
22 MHz
|
16 MHz
|
39 MHz
|
|
| Symbol Rate |
5120
|
5120
|
5120
|
5120
|
1280
|
|
| Power Level |
46.3 dBmV
|
45.3 dBmV
|
44.8 dBmV
|
43.8 dBmV
|
43.5 dBmV
|
|
| Modulation |
QAM
|
QAM
|
QAM
|
QAM
|
QAM
|
|
| Channel Type |
ATDMA
|
ATDMA
|
ATDMA
|
ATDMA
|
ATDMA
|
|
|
Downstream
|
Channel Bonding Value | |||||||||||||||||||||||||||||||
| Index |
17
|
14
|
15
|
16
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
32
|
33
|
34
|
35
|
36
|
37
|
38
|
39
|
40
|
41
|
42
|
43
|
44
|
45
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
| Frequency |
507 MHz
|
483 MHz
|
489 MHz
|
495 MHz
|
513 MHz
|
519 MHz
|
525 MHz
|
531 MHz
|
537 MHz
|
543 MHz
|
549 MHz
|
555 MHz
|
561 MHz
|
567 MHz
|
573 MHz
|
579 MHz
|
585 MHz
|
591 MHz
|
597 MHz
|
603 MHz
|
609 MHz
|
615 MHz
|
621 MHz
|
627 MHz
|
633 MHz
|
639 MHz
|
645 MHz
|
651 MHz
|
657 MHz
|
663 MHz
|
669 MHz
|
722000000
|
| SNR |
39.3 dB
|
39.2 dB
|
39.3 dB
|
39.2 dB
|
39.1 dB
|
39.1 dB
|
39.1 dB
|
39.0 dB
|
39.0 dB
|
39.0 dB
|
38.9 dB
|
38.7 dB
|
38.9 dB
|
38.7 dB
|
38.7 dB
|
38.6 dB
|
38.7 dB
|
38.7 dB
|
38.7 dB
|
38.4 dB
|
38.5 dB
|
38.5 dB
|
38.3 dB
|
38.5 dB
|
38.4 dB
|
38.5 dB
|
38.5 dB
|
38.4 dB
|
38.2 dB
|
38.3 dB
|
38.3 dB
|
37.7 dB
|
| Power Level |
5.6 dBmV
|
4.9 dBmV
|
5.6 dBmV
|
4.9 dBmV
|
5.4 dBmV
|
5.1 dBmV
|
5.7 dBmV
|
5.0 dBmV
|
5.6 dBmV
|
5.3 dBmV
|
4.8 dBmV
|
4.9 dBmV
|
5.7 dBmV
|
4.8 dBmV
|
5.4 dBmV
|
4.6 dBmV
|
4.9 dBmV
|
5.0 dBmV
|
5.3 dBmV
|
4.0 dBmV
|
4.5 dBmV
|
4.8 dBmV
|
4.2 dBmV
|
5.1 dBmV
|
4.1 dBmV
|
4.7 dBmV
|
4.7 dBmV
|
4.6 dBmV
|
4.0 dBmV
|
4.9 dBmV
|
4.2 dBmV
|
4.5 dBmV
|
| Modulation |
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
OFDM
|
user_Es0824
Contributor
•
70 Messages
2 years ago
It may be helpful to post your event logs as well. See what codes you get. It appears to be an issue across the xfinity platform mostly affecting people who purchased their own modems (to save money and rightly so). We are all hoping for a resolution to this issue but based on Xfinity's track record, I'm not holding my breath.
3
0
EG
Expert
•
111.3K Messages
2 years ago
@user_b48c4f
Those are the router component's event log entries and they are unhelpful, unfortunately... Are there any modem component RF error log entries being shown ? If so, please post them in their entirety.
Maybe not, because we've seen many posts here recently indicating that they have now blocked the end user from accessing the modem component's RF signal error log entries in the Comcast-supplied gateway devices. A BIG mistake in my opinion......
(edited)
1