Internet Connection Down Modem Light Solid Orange

Overnight I lost Internet connection but not sure when, or what caused it, since I was online fairly late into the evening.

This morning I tried to get help from Xfinity Assistant but that was a complete joke. Can't chat with it, only reply to basic yes/no prompts.

After I rebooted the modem and still didn't have connectivity the AI's only suggestion was to schedule a technician to come out.

I just want a replacement modem as quickly as possible but the AI assistant has no option to be transferred to a human - no matter how I write my request - and I'm currently working so I can't sit on hold or talk over the phone for very long. 

What are my options?